Patient Access Representative - Walk In Clinic

PeaceHealth; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare organization in Metro Vancouver is seeking a Patient Access Representative for a per diem position. The role involves pre-registering patients, verifying insurance coverage, and managing appointment schedules. Candidates should have a high school diploma and at least one year of related experience. This position offers a competitive salary ranging from $22.59 to $30.49 per hour, depending on experience.

Benefits

403b retirement plan

wellness benefits

discount program

EAP and mental health program

Qualifications

• Minimum of 1 year of medical office or customer service experience required.
• Demonstrated ability to manage conflict effectively.
• Excellent customer service and interpersonal skills required.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances and verifies insurance coverage.
• Manages daily appointment schedules and responds to customer inquiries.

Skills

Medical Terminology knowledge

Customer service skills

Time management skills

Conflict management

Knowledge of insurance processes

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Walk In Clinic for a Per Diem/Relief, Day position.

The salary range for this job opening at PeaceHealth is $22.59 – $30.49.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position:

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending on location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customers inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What you bring:

• High School Diploma preferred or equivalent.
• Minimum of 1 year Required: Medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook.

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

United General Medical Center:

• Management of ED incoming phone calls and may be required to provide switchboard coverage.
• Monitor OB Prosec/McKinley alarm system.
• May be required to assist with Cardiac Rehab departmental charge entry.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

For additional information or questions, please email Jen Worthington at [e-mail] or call 360-448-0542.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf).

For full consideration of your skills and abilities, please attach a current resume with your application. EEO affirmative action employer/vets/disabled in accordance with applicable local, state or federal laws.

REQNUMBER: 120290