Partner Success Manager

MealSuite; Cambridge; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading SaaS foodservice technology company based in Cambridge is seeking a Partner Success Manager to strengthen partner relations and deliver exceptional client support. The ideal candidate will have over 2 years of relevant experience and knowledge in the foodservice, healthcare, or senior living sectors. As part of a collaborative team, you will consult on sales orders, manage partner accounts, and provide consultative product demonstrations. This role offers hybrid work options, unlimited PTO, and strong health benefits.

Benefits

Unlimited paid time off

Health benefits including medical, dental, and vision

Hybrid work flexibility

Participation in equity program

Career development opportunities

Qualifications

• Proven experience building partner relationships and account management.
• Willingness to occasionally travel; valid passport with no restrictions.
• Ability to work collaboratively in an agile environment.

Responsibilities

• Collaborate with internal teams to execute projects aligned with partner goals.
• Build and maintain partner relationships and reinforce value.
• Lead partner account management, including sales and business reviews.

Skills

Knowledge of foodservice, healthcare, or senior living

2+ years of experience in culinary and executive leadership

Familiarity with contract negotiation

Experience in healthcare and senior living foodservice operations

Experience with CRM tools

Exceptional communication and presentation skills

Tools

Salesforce

HubSpot

Job description

MealSuite, an Inc. 5000 Fastest‑Growing Company is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end‑to‑end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We’re looking for our next Partner Success Manager to join our Partner Relations team. Reporting to the Manager, Strategic Partnerships, you’ll build bridges with our partners and provide top‑notch partner‑client support as they navigate the finer points of our foodservice technology solution.

Responsibilities

• Collaborate cross‑functionally – work with various internal teams to assist with successful project executions that align with partner goals, all in collaboration with the Manager, Strategic Partnerships.
• Develop partner relationships – build, maintain, and grow partner relationships with stakeholders and assist in reinforcing the value delivered to and realized by MealSuite Partners.
• Oversee customer & partner account management – consult, create, and process quotations and sales orders (partner dependent), lead and report on partnership sales, conduct executive partner business reviews, and hold consultative calls and meetings for new upsells while introducing new product features as they are released.
• Bring partners up to speed on our product – provide demonstrations and consultative services to partner sales teams and/or end clients on MealSuite product offers and assist as a point of contact for potential issues and escalations.
• Ensure strategic vision and meet goals – participate in both internal and external meetings to collaborate and provide support, education, & strategic alignment.

Qualifications

• Knowledge of foodservice, healthcare, or senior living industries, or a combination of all three.
• 2+ years of direct experience working with culinary (preferably in senior living) and with executive leadership teams, or a combination of both.
• Familiarity with contract negotiation, revenue‑sharing models, and joint go‑to‑market strategies.
• Experience in healthcare and senior living foodservice operations.
• Experience with CRM tools, such as Salesforce, HubSpot, or similar.
• Familiarity with partner management, customer success, or account management practices, preferably in SaaS or with foodservice technology.
• Exceptional communication and presentation skills.
• Passion for collaborating with others, taking initiative, being accountable, and driving results.
• Willingness to occasionally travel; valid passport with no travel restrictions limiting crossing between Canada and the USA.
• Ability to thrive in an agile environment that constantly changes and encourages teamwork and communication.
• Enjoyment in being directly involved in projects and initiatives that offer continuous learning and unlimited opportunities to express ideas and build leadership skills.

We understand imposter syndrome can be real when applying for a new role, but please don’t let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

Why MealSuite

We are passionate people that care about others. The heart of what we do comes down to our mission to deliver smiles and satisfaction to the continuum of care through an all‑in‑one foodservice management technology. Learn more about what we do here.

We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.

We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

Benefits

• Unlimited paid time off.
• Health benefits – medical, dental, vision options, life & disability insurance, paid maternity and parental leave.
• Hybrid flexibility – both on‑site and remote work options.
• Work‑life balance – 90%+ of current employees say their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of employees and 58% of people leaders.
• Participation in our equity program.
• Opportunities for career development and advancement.
• Purposeful work with a positive community impact – more than 90% of North American employees say the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.

This role will require you to work in our office located in Cambridge or Dallas up to 2 days a week. If you are more than an hour away from the office location, apply anyway and we can discuss options.

Next Steps

Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out if we’d like to get to know you a bit better. We often get hundreds of applications for our roles and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you; we may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [e-mail].