Part-Time Front Desk Associate - Chinatown

Myo; Burnaby; On-site; CAD 30,000 - 60,000; Part time

Job summary

A wellness clinic in Burnaby is seeking a Part-Time Front Desk Associate to provide exceptional service and manage clinic operations. The role requires at least 1 year of customer service experience and the ability to work minimum 2 shifts each week, including Tuesdays and Thursdays. Responsibilities include managing scheduling, client interactions, and maintaining clinic organization. Join our vibrant team and make a positive impact on client experiences. Pay is between $18 to $20 per hour.

Benefits

Employer-paid Mental Health Support

Complimentary paid staff treatment sessions

Bonus payout for referrals

Discounted Pet Insurance

Qualifications

• 1+ years of experience in customer service or hospitality.
• Must be available for a minimum of 2 shifts per week.

Responsibilities

• Provide exceptional service and hospitality to clients.
• Manage clinic schedule and ensure organization.
• Engage in client follow-up and business driving tasks.

Skills

Customer service experience

Attention to detail

Ability to thrive in a fast-paced environment

Effective communication

Job description

We are looking to hire a Part-Time Front Desk Associate at Myo - Chinatown!

📍 Myo - Chinatown (683 Gore Ave, Vancouver)

💡 You would be working a minimum of 2 days a week, and must be available to work Tuesday and Thursday PM shifts.

- Tuesdays: 1:45-8:30pm [PM shift]

- Thursdays: 1:45-8:30pm [PM shift]

- Weekend availability is also preferred

Front Desk Associates (FDA) at Myo are responsible for providing exceptional service and hospitality, managing all aspects of clinic front desk operational tasks, and providing consistent support to our team of clinicians treating at each clinic.

What You’ll Do

• Provide all clients exceptional service and hospitality in line with Myo standards
• Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
• Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
• Ensure all claims, invoices, transactions are submitted and filed accurately.
• Maintain clean, consistent client notes for seamless service to each client
• Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
• Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
• Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Who We’re Looking For

• You have 1+ years of experience working in a customer service and/or hospitality role
• You must be able to work a minimum of 2 shifts per week
• You care deeply about ensuring positive client interactions and experiences
• You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
• You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
• You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
• You perform your job duties with consideration and care for business driving booking strategies
• You thrive in a fast paced environment
• You are innately curious, always seeking to solve problems, answer questions and better your work product
• You show up as your authentic self day in and day out, making your voice heard
• You prioritize your own physical and mental health so you can show up as your best version in the workplace

Myo Benefits + Perks:

• 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
• Group RRSP with Profit-Sharing Employer Match
• Discounted Pet Insurance through SPOT
• Complimentary paid staff treatment sessions
• Bonus payout for referral of new team members
• Employer-paid Mental Health Support through Homewood

$18 - $20 an hour

Apply today - here's what you can expect

Our Hiring Process

We believe in creating a thoughtful and engaging hiring experience—just like the client experience we provide at Myo. If your application is selected, you'll have the opportunity to meet with our Operations Lead for a great conversation about your background in client services, your accomplishments, and what drives you.

This is also your chance to dive deep into your customer service and administrative experience, align with our values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you’d be a part of!

We’re excited to meet you and explore the possibilities together!

Why Myo?

At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you’ll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.

Join us in helping people move better, feel better, and Futureproof Their Bodies.

Core Values and Principles

• Care Deeply (Empathy)
• One Team, One Dream (Collaboration)
• Make it Count (Focus)
• Set the Pace (Ambition)
• Never Stop Learning (Curiosity)

💡 Learn more about us through our YouTube and Instagram.