Part-Time Financial Services Representative

East Coast Credit Union Limited; Dartmouth; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community-driven financial institution in Dartmouth, Nova Scotia is seeking a part-time Financial Services Representative. In this role, you will provide exceptional customer service, assist members with their financial needs, and process various financial transactions. The ideal candidate has a diploma in Business or relevant experience, and is passionate about customer service. Competitive compensation and a generous benefits package are offered.

Benefits

Competitive compensation ($23.21 - $27.30)

Flexible work arrangements

Generous benefit package including health and dental

Tuition reimbursement

Qualifications

• Completed a certificate or diploma in Business (or other relevant academic experience).
• A minimum of one-year of sales and service experience, preferably in the financial industry, or equivalent combination of education and experience.

Responsibilities

• Provide counter and telephone service to members; process financial transactions.
• Assist members with their financial needs and promote credit union products.
• Provide exceptional customer service to members.
• Identify members' financial needs and suggest appropriate products.
• Balance daily work in an accurate manner.

Job description

Overview

Part-time Financial Services Representative

Dartmouth Nova Scotia

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

About East Coast Credit Union

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways but with cooperative ownership and special focus on people not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

Responsibilities

• Provide counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions.
• Assist members with their financial needs and promote credit union products and services.
• Provide exceptional customer service to current and prospective members.
• Pro-actively identify members' financial needs; suggest appropriate product or service and refer members to other departments.
• Process various financial transactions and balance daily work in an accurate manner.
• Understand all products and services offered by East Coast Credit Union, including facts and features, benefits and advantages, rules and regulations and price structure.
• Assist in the promotion of new products and services to Credit Union members.
• Respond to member inquiries and resolve any concerns or discrepancies.
• Follow the Credit Union's security and risk management procedures.
• Demonstrate a team approach and provide support to the Front-Line team.
• Complete other duties as assigned.

Qualifications

• Completed a certificate or diploma in Business (or other relevant academic experience).
• A minimum of one-year of sales and service experience, preferably in the financial industry, or equivalent combination of education and experience.

You are

• Passionate about providing exceptional customer service.
• Able to achieve and exceed business/sales objectives.
• Self-motivated with a strong work ethic.
• A critical thinker with problem-solving skills.
• Accurate and have a high attention to detail (data entry, paperwork, cash balancing).
• A great communicator with time management skills.

What we offer

• Competitive compensation ($23.21 - $27.30) commensurate with experience and education, with benefits and performance-based incentives.
• Flexible work arrangements including Flex Time, Telework and compressed work week.
• Assistance with immigration through the Atlantic Immigration Program (AIP) - we are a designated employer.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training and personal development.
• Annual wellness credit; reduced rates on employee loans/mortgages; paid volunteer time.

Other

• Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.
• We encourage you to apply even if you do not meet every single requirement; you may be the right candidate for this role or other opportunities we may have.
• We thank applicants in advance; only candidates selected for an interview will be contacted.
• Careers - About Us East Coast Credit Union
• East Coast Credit Union is committed to providing access, equal opportunity and accommodation for individuals with disabilities. To request accommodation please contact Human Resources by email or by phone at 902-464-7107.