Assistant Manager Level 1

Hot Topic; Ottawa; On-site; CAD 30,000 - 40,000; Part time

Job summary

A leading retail store is seeking a Part-time Assistant Manager to enhance customer experiences and support store operations. In this role, you'll leverage your passion for music and pop culture to train staff and ensure sales targets are met. You will be involved in daily activities like managing the sales floor, processing transactions, and maintaining a tidy store. Ideal candidates have retail experience, solid communication skills, and a drive for team development.

Qualifications

• At least 1 year of retail store experience.
• Able to navigate store and handle merchandise up to 50 pounds.

Responsibilities

• Provide an amazing shopping experience to customers.
• Support store leadership in daily operations and sales.
• Maintain organized stock room and store environment.
• Lead and develop a collaborative team.

Skills

Communication skills

Time management

Professionalism

Operations management

Education

High school diploma or GED equivalent

Job description

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part‑time Assistant Manager – Level 1, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.

What You’ll Do

• Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills, and use of the Force.
• Step in and step up when needed. You’ll cover the sales floor and provide leadership support when your Manager gets pulled away.
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’ll open and close the store, as needed.
• Work the register; you’ll process sales transactions and use your fandom knowledge to drive add‑on sales using additional benefits such as BOPIS and curbside pickup. You’ll also be able to close out the register and communicate shortages or overages to your Store Manager.
• Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT.
• Assist with planogram changes including store map, wall, fixture, and merchandising mix.
• Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners.
• While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft.
• Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy.
• Help develop and retain a super collaborative, passionate team to run your store alongside you.
• Any other activities as assigned by your Store Leader.

What You’ll Need

• At least 1 year of retail store experience. If you love music and pop culture, you’re in the right place!
• You have Avenger‑like skills: communication, time management, professionalism, operations, and a drive to develop your peeps.
• A high school diploma or GED equivalent.
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise products utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds.