Outside Parts and Service Representative

Brandt Group of Companies; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading heavy equipment provider is seeking an Outside Parts & Service Representative in Hamilton, Ontario. This role focuses on developing strong customer relationships and promotes sales of heavy equipment parts and services. Candidates must have proven sales experience and a strong customer service orientation. Responsibilities include prospecting new customers, providing after-sales support, and assisting Parts & Service departments to enhance profitability. This position offers the opportunity to work independently and build a loyal customer base.

Qualifications

• Proven sales experience in a similar outside sales role.
• Ability to develop relationships with customers quickly.
• Familiarity with heavy equipment parts and services is an asset.

Responsibilities

• Develop and maintain relationships with customers to increase sales.
• Assist Parts & Service departments to boost profitability.
• Regularly prospect and cold call new accounts.

Skills

Relationship building

Sales skills

Customer service

Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Stoney Creek Construction & Forestry location.

This is an outside sales position responsible for promoting and selling Heavy Equipment parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
• Assist the Parts & Service departments to increase profitability and performance
• Regularly prospect and cold call new accounts to discuss new promotions and programs
• Implement yearly territory plan including a customer target list to maximize sales potential
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month
• Keep customers current on new products and services
• Develop prospective customers with a goal of 2 per month
• Follow-up with customers on unit and machine performance
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
• Gather competitive product and pricing information and supply to management
• Participate in all required training and development opportunities
• Follow up on customer concerns and communicate effectively to the appropriate Management Team
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle
• Other duties as assigned