Ottawa Customer Success Pro | Hybrid Role

Fullscript; Ottawa; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare technology company is seeking a Customer Success Specialist to provide exceptional support to customers in Ottawa. This hybrid role involves building relationships, troubleshooting inquiries, and enhancing customer experiences through effective use of various support tools. The ideal candidate will possess strong communication skills, a passion for customer satisfaction, and the ability to adapt to changing needs. Join us to contribute to a smarter, more human approach to healthcare.

Benefits

Flexible Paid Time Off

Stock Options

Custom benefits package

Training budget

Employee Wellness Programs

Qualifications

• Exceptional verbal and written communication skills.
• Strong organizational skills to manage multiple tasks simultaneously.
• Passion for customer satisfaction and an engaging personality.

Responsibilities

• Identify opportunities to enhance customer experiences.
• Troubleshoot customer issues effectively.
• Resolve inquiries using support tools and product knowledge.

Skills

Customer satisfaction

Communication

Multi-tasking

Tech-savvy

Organizational skills

Team player mindset

Tools

Gladly

SaaS productivity tools

Job description

A leading healthcare technology company is seeking a Customer Success Specialist to provide exceptional support to customers in Ottawa. This hybrid role involves building relationships, troubleshooting inquiries, and enhancing customer experiences through effective use of various support tools. The ideal candidate will possess strong communication skills, a passion for customer satisfaction, and the ability to adapt to changing needs. Join us to contribute to a smarter, more human approach to healthcare.