Order Management Specialist

Microserve; Remote; CAD 48,000 - 56,000; Full time

Job summary

A leading technology solutions provider is seeking an Order Management Specialist for a 4-month fixed-term contract, focusing on processing and managing customer orders accurately. The role requires strong communication skills and the ability to work effectively both independently and collaboratively. Ideal candidates will have a background in customer service, be detail-oriented, and possess excellent skills in MS Office, particularly Excel. This position offers competitive annual compensation ranging from $48,000 to $56,000 and supports a hybrid work model.

Benefits

Exclusive employee discounts with 100+ companies

Fun wellness and engagement activities

Opportunities for community volunteer events

Career growth and advancement opportunities

Ongoing learning and professional development programs

Qualifications

• Proficient in MS Office, especially Excel, with advanced skills.
• 1-2 years of customer service or telephone experience preferred.
• Post-secondary education is preferred, with a bachelor's degree being an asset.

Responsibilities

• Process and manage high volumes of customer orders.
• Respond to client inquiries with exceptional customer service.
• Monitor shipments to ensure on-time delivery.

Skills

Excellent verbal and written communication skills

Attention to detail

Ability to manage multiple priorities

Relationship building

Team-oriented

Education

Post-secondary education; bachelor's degree in a related field

Tools

MS Office (Outlook, Word, Excel)

ERP or CRM systems

Job description

Order Management Specialist (4-Months Fixed Term)

Location: Remote

Opportunity at Microserve

About Microserve

Microserve is a leading technology solutions provider committed to delivering exceptional service to our clients. We value collaboration, innovation, and customer satisfaction, and we’re looking for an Order Management Specialist to join our team for a 4-month fixed-term contract.

Role Overview

The Order Management Specialist is a key point of contact for our clients, responsible for processing and managing high volumes of customer orders while ensuring accuracy and timely fulfillment. This role requires strong communication skills, a client-focused mindset, and the ability to work effectively both independently and within a team.

Key Responsibilities

• Process and manage high volumes of customer orders in line with client-specific SLAs
• Ensure 100% accuracy in all order transactions and documentation
• Respond promptly and professionally to client inquiries, delivering exceptional customer service
• Prepare quotes as required
• Monitor shipments to ensure on-time delivery and expedite orders when needed
• Provide clients with shipping and tracking information
• Process returns, where applicable, efficiently
• Submit orders to the warehouse for fulfillment
• Perform accurate data entry and maintain order records
• Track and report on key order management metrics
• Escalate issues to procurement and warehouse teams as needed
• Prepare and deliver detailed, accurate reports for clients

Qualifications

• Excellent verbal and written communication skills with high attention to detail
• Energetic, self-motivated, and team-oriented
• Proven ability to manage multiple priorities in a fast-paced environment
• Skilled at building relationships and supporting sales initiatives
• Reliable, adaptable, and positive under changing priorities

Requirements

• Post-secondary education; bachelor’s degree in a related field is an asset
• Proficiency in MS Office (Outlook, Word, Excel), with advanced Excel skills required
• Experience with ERP or CRM systems
• 1–2 years of customer service or telephone experience preferred
• Previous administrative experience is a plus
• Familiarity with computer systems and components is an asset

What We Offer

• Exclusive employee discounts with 100+ companies (cell phone plans, tech, insurance, groceries, and more)
• Fun wellness and engagement activities
• Opportunities to give back through community volunteer events
• Career growth and advancement opportunities
• Hybrid work options for select roles
• Ongoing learning and professional development programs

Why Join Microserve?

If you thrive in a fast-paced environment, excel at managing multiple priorities, and enjoy delivering outstanding client service, this is the perfect opportunity to contribute to a growing collaborative and innovative team.

Compensation

In accordance with the BC Pay Transparency Act the range for this role for BC residents is $48,000 - $56,000 annually. Please note the exact salary is determined based on a combination of your relevant experience, skill, competencies, geographic allocation and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.