Operations Service Supervisor

Prometric; Toronto; Hybrid; CAD 55,000; Full time

Job summary

A leading testing solutions provider is looking for an Operations Service Supervisor in Toronto. This role involves overseeing day-to-day operations, managing employee schedules, conducting recruitment and training, and planning annual training. The ideal candidate will have a post-secondary degree and 3 years of relevant experience. Strong organizational, communication, and interpersonal skills are essential. The position offers a hybrid work environment with a annual salary of $55,000 CAD.

Qualifications

• 3 years’ experience in an administrative program support role, or equivalent combination of education and experience.
• Knowledge in interpreting and applying legislative requirements and internal policies.
• Self-starter, ability to work with minimal supervision.

Responsibilities

• Oversee OSCE facility and all day-to-day operations.
• Conduct recruitment, provide training to new employees.
• Manage employee schedule and staffing needs.
• Plan and schedule annual OSCE training.
• Maintain supplies and inventory.

Skills

Organizational skills

Time management

Communication skills

Problem-solving

Interpersonal skills

Attention to detail

Fluency in French

Education

Post-secondary degree or diploma

Tools

Microsoft Office suite

Databases

Records management systems

Job description

Job Description

Posted Friday 30 January 2026 at 05:00

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job title : Operations Service Supervisor

Reports to : Senior Manager, Channel Engagement

Location : Hybrid, 75% at the facility (180 Dundas St. West Suite 301, Toronto, ON M5G 1Z8) and required on training and administration dates

Pay rate : $55,000 CAD/annually

Position status : Full-time

Position Summary

Under the supervision of the Senior Manager Channel Engagement, coordinates the planning, administration and execution of CMTO OSCE certification examinations. This role collaborates with the Content Specialist to ensure that exam content development and exam delivery activities are effectively planned and executed.

Responsibilities

Responsibilities include but are not limited to the following:

• Oversee OSCE facility and all day-to-day operations.
• Conduct recruitment, provide training to new employees relating to onboarding and Prometric systems.
• Manage employee schedule, assign shifts and station assignments, ensure staff attend all scheduled shifts, find staffing replacements and use contingency staffing when needed.
• Plan, budget and schedule annual OSCE training, including creating communications for employees.
• Maintain supplies and inventory of all consumable and non-consumable items.
• Maintain security of all exam materials.

Qualifications

• Qualified candidates will have a post-secondary degree or diploma and 3 years’ experience in an administrative program support role, or the equivalent combination of education and experience.

Experience and Abilities

• Knowledgeable and experienced in interpreting and applying legislative requirements and internal policies and procedures on daily basis.
• Organizational, time management and planning skills and proven ability to manage and deliver on competing priorities.
• Critical thinking, judgment and problem-solving.
• Communication skills: strong verbal and written, ability to convey complex messages in plain language.
• Interpersonal skills: collaboration and relationship management skills, ability to influence without formal authority.
• Self-starter, ability to work with minimal supervision.
• Strong attention to detail.
• Flexible, resilient, and resourceful in dealing with unexpected complications or challenges
• Proficient in the use of technology in daily work (Microsoft Office suite, databases, records management systems).
• Fluency in French considered as asset.

Other Requirements

• Canadian citizenship, Canadian permanent residence, or permit to work in Canada.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.