Operations manager, restaurant

Government of Canada - Central; Niagara-on-the-Lake; On-site; CAD 50,000 - 70,000; Full time

Job summary

A government agency in Niagara-on-the-Lake is seeking a qualified individual to oversee daily operations and manage staff. The role involves planning, organizing operations, budgeting, and ensuring excellent customer service. Candidates must have a diploma from a recognized college and 1 to 2 years of experience. Responsibilities also include conducting performance reviews, addressing customer concerns, and maintaining operational standards. This position requires strong communication and interpersonal skills, with work taking place on-site.

Qualifications

• 1 year to less than 2 years of experience required.
• Ability to supervise a team of 11-15 people.
• Capability to work in a fast-paced and pressure-filled environment.

Responsibilities

• Evaluate daily operations.
• Plan and organize daily operations.
• Recruit and supervise staff.
• Conduct performance reviews and address customer complaints.
• Prepare budgets and monitor revenues and expenses.

Skills

Attention to detail

Excellent oral communication

Excellent written communication

Client focus

Team player

Education

College, CEGEP or other non-university certificate or diploma (1 to 2 years)

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Evaluate daily operations
• Plan and organize daily operations
• Recruit staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Address customers' complaints or concerns
• Provide customer service
• Prepare budgets and monitor revenues and expenses

Supervision

• 11-15 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Team player
• Ability to multitask
• Initiative