Operations Manager

ICES: Data, Discovery, Better Health; Langford; On-site; CAD 60,000 - 80,000; Part time

Job summary

A nonprofit youth services organization in Langford, British Columbia, seeks a Part-Time Operations Manager to oversee staff and maintain care standards. The role requires a diploma in a related field, three years of experience, and strong leadership skills. Responsibilities include training employees, ensuring compliance with care standards, and managing multiple locations. Interested candidates should apply with a resume and cover letter. Compensation starts at $38.83 per hour for 20-25 hours per week.

Qualifications

• Three years of recent related experience and one year minimum experience in a supervisory or administrative role.
• Valid Driver's license (equivalent to BC Class 5).
• Physical ability to carry out the duties of the position.

Responsibilities

• Oversee assigned employees, including training and performance management.
• Support worksites with care plan creation and maintenance.
• Complete Quality Record Reviews quarterly.

Skills

Team leadership

Crisis management

Advanced communication

Strong organization

Problem solving

Education

Diploma in a related human/social service field

Tools

Word

Excel

Outlook

Job description

Overview

At IDM Youth Services (IDMYS) we believe that all people have the right to live in a safe, stable, supportive environment. IDMYS provides all-inclusive care in a residential setting to at-risk children and youth. All-inclusive care is everything from cooking, cleaning, driving to and from appointments, administering medications, offering emotional and behavioral support, going on fun outings, and more. Our team at IDMYS is dedicated to providing exceptional care and support in everything we do for the people we serve.

We are currently looking for a Part-Time Operations Manager to join our amazing team!

Position purpose

The purpose of this position is to oversee assigned employees— including completing all required training, supervision, and performance management; this position also ensures all standards of care are maintained as outlined in all WorkSafe, CARF, licensing, and contractual obligations for assigned worksites.

Responsibilities

• Member of Joint Occupational Health and Safety Committee or Labor Management Committee.
• Provide supervision, training, and performance management for a team of employees.
  • Complete performance reviews.
  • Complete feedback, documentation, and discipline, as needed.
  • Schedule and complete all required initial and on-site training with assigned employees.
  • Supervise any assigned practicum students.
  • Identify probationary period dates and ensure training and employee items are completed prior to this date; extend probationary periods as needed.
• Standards of Care Tasks
  • Support worksites with care plan creation and maintenance.
  • Support worksite specific policies and employee meetings.
• Complete Quality Record Reviews quarterly.
• Complete quarterly persons served check-ins.
• Facilitate and oversee intake, transition, and discharge planning for persons served.
• Ensure agency policies are maintained, including year-end filing.
• Support WorkSafe standards as required.
• Create and modify agency templates as needed.
• Stay informed on all standards of care as required (e.g., MCFD standards of care, Island Health licensing standards).
• Stay informed on CARF standards (Section 2 – Program Standards of Child and Youth Services Manual and Employment Community Services Manual).
  • Stay informed and up to date on any standard changes/revisions in the manual.

Qualifications

• Diploma in a related human/social service field, three years of recent related experience, and one year minimum experience in a supervisory or administrative role, or an equivalent combination of education, training, and experience.
• Experience as a team leader and supervising employees in a union setting.
• Valid Driver's license (equivalent to BC Class 5).
• Must be 19 years or older.
• Must obtain and maintain screening through the MCFD and the Ministry of Justice.
• Physical ability to carry out the duties of the position.

Preferred qualifications

• Experience working with individuals with extreme behaviors and/or mental health concerns aged 0-19.
• Knowledge of Trauma-Informed Practice.
• Experience in an administrative/managerial role.
• Experience creating and implementing policies and procedures.
• Experience with crisis management and high-stress environments; strong problem solving and self-care practices.
• Advanced communication skills and professionalism; ability to adapt to the needs of the person served.
• Strong organization and planning skills.
• Strong computer skills (Word, Excel, Outlook, etc.).
• Experience managing in a union environment.

Compensation, hours & location

Compensation starts at $38.83 per hour. This is a part-time position of 20-25 hours per week. The successful applicant will be working at multiple locations.

Application

If this sounds like the right role for you, please apply with a resume and cover letter telling us why you'd be the perfect fit. This position will remain open until filled, but a review of resumes will start immediately, so don't delay in applying. We look forward to connecting with you!

We thank all applicants for their interest; however, only short-listed candidates will be contacted.

To learn more about IDM Youth Services, please visit https://www.idmyouthservices.ca/