Operations Manager - HVAC

freelance.ca; Eastern Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading service provider in Kingston, Ontario is looking for an experienced Operations Manager. The successful candidate will oversee day-to-day operations, drive service excellence, and lead a team in a technical environment. Candidates should have 3-5 years of experience in field operations, strong communication skills, and technical knowledge in HVAC. Opportunities for growth and competitive compensation are offered.

Benefits

Ongoing training and professional development

Competitive performance-based incentives

Collaborative workplace culture

Qualifications

• Proven ability to drive process improvements and deliver results.
• Demonstrated ability to motivate and build team engagement.
• Experience working in a unionized environment (asset).

Responsibilities

• Manage day-to-day operations and achieve business objectives.
• Develop and manage staffing plans for service delivery.
• Lead a team of technical professionals to achieve performance.

Skills

Strong communication and interpersonal skills

Problem-solving skills

Ability to influence and negotiate effectively

Leadership

Experience with sales

Education

Gas Fitter 2 or 313D license

3–5 years of experience overseeing field operations

Tools

Technical knowledge in HVAC

Job description

Overview

Role Overview We are seeking an experienced and motivated Operations Manager to join our team. This role is ideal for a leader who thrives in a fast-paced environment, enjoys driving results, and is passionate about developing high-performing teams. You will be responsible for managing day-to-day operations, achieving business objectives, and ensuring service excellence for customers and partners.

Responsibilities

• Play an active role as part of a collaborative team focused on delivering exceptional service.
• Work closely with local leadership to plan, budget, and deliver on P&L targets.
• Develop and manage staffing plans to maximize service delivery and meet business commitments.
• Track, measure, and drive achievement of key operational metrics; prepare and present reporting and analysis.
• Lead and coach a team of technical professionals to achieve high levels of performance and engagement.
• Foster a growth mindset across the team to enhance customer satisfaction and business expansion.
• Build and maintain relationships with independent contractors and third-party vendors, ensuring alignment with operational goals.
• Negotiate agreements with partners and monitor performance to achieve cost, quality, safety, and productivity targets.
• Collaborate with stakeholders (Quality, HR, Training, Project Management, etc.) to support continuous improvement.
• Drive a culture of service excellence for team members, customers, and external partners.
• Resolve customer inquiries and complaints efficiently, ensuring a positive customer experience.
• Manage operational performance to meet and exceed profitability targets.

Qualifications

• Tools and resources to support your success, including ongoing training and professional development.
• Competitive compensation with opportunities for performance-based incentives.
• Consistent and stable work schedule.
• A collaborative, inclusive, and supportive workplace culture.
• Opportunities for career growth and recognition through performance programs and incentives.

Additional Qualifications

• A growth mindset, strong integrity, and a passion for leading teams to success.
• 3–5 years of progressive experience overseeing field operations.
• Technical knowledge and experience in HVAC, water heating, or related industries (preferred).
• Gas Fitter 2 or 313D license (asset).
• Proven ability to drive process improvements, enhance productivity, and deliver results.
• Strong communication and interpersonal skills, with the ability to influence and negotiate effectively.
• Experience with sales, including meeting or exceeding quotas (asset).
• Demonstrated ability to motivate, coach, and build team engagement.
• Problem-solving skills and innovative thinking with a sense of urgency in execution.
• Experience working in a unionized environment (asset).