Operations Manager

Genuine Tea; Toronto; On-site; CAD 75,000 - 90,000; Full time

Job summary

A fast-growing tea company in Toronto is seeking an Operations and Logistics Manager to lead and optimize their supply chain. Responsibilities include overseeing daily operations, managing production and fulfillment teams, and ensuring food safety compliance. Ideal candidates will have at least 5 years of experience in logistics or supply chain within the food and beverage industry. Enjoy a competitive salary and a collaborative company culture.

Benefits

Competitive salary

Benefits

Collaborative company culture

Qualifications

• 5+ years of experience in operations, logistics, or supply chain within the food & beverage or CPG space.
• Direct experience with food safety systems: HACCP, GFSI, traceability.
• Knowledge of U.S. and Canadian import/export regulations.

Responsibilities

• Oversee operations across inventory, production, logistics, and fulfillment.
• Lead production and fulfillment teams, ensuring protocols are followed.
• Manage large purchase order fulfillment and shipping to key accounts.

Skills

Operations management

Logistics coordination

Food safety compliance

Inventory management

Lean manufacturing

Cross-functional collaboration

Problem-solving

Tools

Cin7

Amazon Seller Central

Shopify

Job description

Overview

Are you a hands-on, systems-savvy operations leader with a passion for quality and efficiency? We're a fast-growing tea company delivering expertly crafted blends across Canada and the U.S., and we're on a mission to take our teas to the world. We're looking for a dedicated, detail-oriented, and growth-minded Operations and Logistics Manager to join our team and grow with us long term.

About The Role

Reporting to the CEO, the Operations Manager will oversee all aspects of production, logistics, inventory, and fulfillment. You'll play a critical role in keeping our supply chain smooth, efficient, and compliant — while upholding our promise to deliver tea that\'s high in quality, ethically sourced, and beautifully packaged in a timely manner.

Responsibilities

• Oversee all daily operations across inventory, production, logistics, and fulfillment
• Lead and monitor the production and fulfillment teams, ensuring protocols are followed and our customer commitments around quality, accuracy, and timeliness are consistently met
• Manage large purchase order fulfillment and shipping to key accounts, including national distributors and café partners
• Oversee Amazon fulfillment operations, including inventory level management, FBA planning, and coordination with Amazon warehouses
• Own and optimize processes across Shopify, Amazon, and other e-commerce and retail platforms
• Manage and maintain systems for inventory planning, demand forecasting, and supply chain coordination
• Ensure full food safety compliance with HACCP, GFSI, and other applicable standards
• Handle all import and export requirements for food products, including U.S. exports (issuing FDA Prior Notices, handling customs clearance) and maintaining proper documentation for Canadian and international regulatory compliance
• Implement and continuously improve LEAN manufacturing processes
• Use ERP systems such as Cin7 (or similar) to track inventory, purchasing, and logistics across channels
• Coordinate with third-party logistics, customs and suppliers to ensure on-time, efficient, and high-quality execution

Qualifications & Skills

• 5+ years of experience in operations, logistics, or supply chain within the food & beverage or CPG space
• Direct experience with food safety systems: HACCP, GFSI, traceability, and recall readiness
• Strong working knowledge of U.S. and Canadian import/export regulations, including FDA Prior Notice and customs procedures
• Proven experience managing Amazon Seller Central and FBA inventory, as well as Shopify and other retail platforms
• Experience with ERP systems like Cin7 (or similar inventory and order management tools)
• Strong background in inventory management, forecasting, and order fulfillment to both B2B and DTC channels
• Comfortable leading production and fulfillment teams, ensuring adherence to protocols and performance metrics
• Knowledge of LEAN systems and process improvement methodologies
• Excellent problem-solving, communication, and cross-functional collaboration skills
• A team player with a long-term mindset, excited to grow alongside a mission-driven company
• Adaptable, proactive, and energized by a fast-paced, high-growth environment
• Must be a Canadian Citizen or Permanent Resident of Canada — this is a long-term position with room to grow

Why Join Us?

• Be part of a passionate, values-driven team that believes in wellness, quality, and innovation
• Help bring beautifully crafted teas to customers across Canada, the U.S., and beyond as we expand internationally
• Join a company at a pivotal stage of growth — with opportunities to shape systems, build teams, and grow your career
• Enjoy a competitive salary, benefits, and a collaborative company culture

Genuine Tea is an equal opportunity employer. We celebrate diversity and are committed to building a team that reflects a wide range of perspectives and experiences.