Operations Manager

The Brick; Kirkland; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading Canadian retail company in Kirkland is seeking an Operations Manager to drive store performance and customer satisfaction. You will oversee operational procedures, manage team members, and ensure compliance with policies. The ideal candidate will possess retail management experience, strong leadership skills, and a commitment to customer service excellence. Competitive remuneration and a comprehensive benefits package are offered.

Benefits

Health, Dental and Paramedical Services

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• Minimum 2 years of Supervisory or Management experience in Retail.
• Proven success in customer service and merchandising.
• Flexibility to work any shift.

Responsibilities

• Ensure compliance with all operating procedures.
• Recruit, develop, and appraise employees.
• Handle customer service issues and provide solutions.

Skills

Leadership

Customer Service

Communication

Problem-solving

Organizational skills

Team Management

Education

High school diploma or equivalent

Post-secondary education

Tools

Retail operating systems

Job description

Is this job for you?

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the Operations Manager will have the following responsibilities:

• Implement, communicate and ensure compliance with all operating procedures, processes and policies
• Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
• Handle escalated customer service issues and offer solutions
• Increase location profitability and efficiency
• Maintain excellence in store merchandising, detail and customer service
• Ensure 100% customer satisfaction
• Promote team work within all departments
• Minimize errors and ensure a high-level of data entry accuracy
• Maintain store inventory levels and accuracy
• Control and reporting of Accounts Receivable and Accounts Payable

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of Supervisory or Management experience in a Retail environment
• 2 or more years of Customer Service or Sales experience
• Successful track record in customer service, operations and merchandising
• Excellent communication, interpersonal and problem solving skills
• Ability to lead, motivate and manage a team
• Highly developed time management and organizational skills
• Working knowledge of retail operating systems
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]