Operations Manager

Dräger; Eastern Ontario; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading medical technology company is seeking an Operations Manager to oversee daily operations at their Kingston location. The role includes managing a team, ensuring compliance with health and safety regulations, and driving productivity improvements. Candidates should have a post-secondary degree and 5-8 years of relevant experience in managing teams and operations. The position offers competitive benefits including comprehensive medical coverage, tuition reimbursement, and wellness programs.

Benefits

Comprehensive medical, dental, and vision coverage

Paid vacation starting at 18 days per calendar year

RRSP matching

Tuition reimbursement

Wellness and employee support programs

Life and other insurance options

Corporate gym membership discounts

Qualifications

• 5-8 years of related experience managing direct reports.
• Experience in production, materials, logistics, and customer service.
• Strong leadership competencies according to the LEAD criteria.

Responsibilities

• Plan and manage daily activities of a team of technicians.
• Leverage ERP experience to implement productivity improvements.
• Foster a culture of quality through collaboration.

Skills

People management

Negotiation skills

Problem-solving skills

Organizational skills

Strong communication

Education

Post secondary degree/diploma

Tools

SAP or similar ERP system

Microsoft applications

Job description

The Job Responsibilities

We are hiring an Operation Manager to be based on on‑site 5 days a week in our Kingston Ontario location.

The Operations Manager works closely with the Business Manager; the Operation/Production manager will oversee the daily operations and carry out the organization’s vision and directives. This position will be responsible for the overall performance of the Operations team for production, materials, inventory control, logistics and customer service across projects, products and services for both Canada and the USA.

Main Responsibilities

• Plan and manage the daily activities of a team of technicians across project work both in shop and customer site installation, production batch builds and service calls. Ensure accurate and timely communication of production plans, actual production status, and potential/upcoming risks to production.
• Leverage Enterprise Resource Planning (ERP) and process experience to measure, analyze and implement information and work flow initiatives to drive productivity improvements and cost savings.
• Foster a culture of quality through awareness and collaboration and by identifying and executing quality improvement initiatives. Work with the country Quality Manager to maintain compliance to company directives, SOP’s and industry regulations. Ensure that Health & Safety procedures and objectives are being met for all operations activity.
• Provide leadership and vision for department, with recommendations for advancement of the group, as well as the products and services that we provide. Attract and retain a talented operations team and develop towards production excellence through a collaborative culture.
• Set goals, create development plans and conduct performance reviews of all reports in accordance with Synergies for Success.
• Work with other Draeger entities in Canada, USA and globally to build efficient intercompany business systems.
• Manage, and perform as needed, the materials purchasing and logistics function.
• Performs other duties as needed and assigned.

Your Qualifications

• Post secondary degree/diploma or skilled trades background with applicable supervisory and/or management experience.
• 5-8 years of related experience managing direct reports and performing production, materials, inventory control, logistics and customer service (installation and follow on service).
• Skilled in people management including leadership competencies according to the LEAD criteria.
• Ability to manage and lead diverse teams.
• Strong negotiation, analysis & problem solving skills.
• Excellent verbal & written communication skills.
• Good understanding of OH&S legislation and Quality principles.
• Highly organized with the ability to train, motivate and maintain an efficient and energetic team environment.
• A passion for delivering excellence in Customer Satisfaction.
• Preferably some experience or exposure to Change Management practices.
• A “roll up your sleeves” operating style.
• Ability to work with a variety of technical disciplines and levels both internally and externally (local, regional, global).
• Strong computer skills in general with required Microsoft applications.
• Must have recent and active experience using SAP or similar ERP system.

Dräger Benefits

At Draeger, Technology for Life means investing in the wellbeing of our people—both at work and at home. We offer a competitive benefits package designed to support your health, growth, and future, including:

• Comprehensive medical, dental, and vision coverage
• Paid vacation starting at 18 days per calendar year
• RRSP matching to help you plan for the future
• Tuition reimbursement for continued learning
• Wellness and employee support programs
• Life and other insurance options
• Corporate gym membership discounts

We’re committed to creating a workplace where you can thrive. Connect with your Draeger recruiter to learn more.

Who We Are

Draeger has several sites located across North America as well as field‑based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions.

Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.

Interested?

Please, apply directly through our career portal.

We look forward to receiving your application.