Operations Manager

Amazon Canada Fulfillment Services, ULC; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading international e-commerce company is seeking an experienced Operations Manager in Alberta, Canada. In this role, you will lead and develop a diverse team to ensure safety, quality, and performance levels are maintained. You will implement data-driven decisions to drive productivity and enhance operational efficiency. Ideal candidates will possess over 3 years of management experience and a Bachelor's degree. A comprehensive benefits package includes medical, dental, and paid time off.

Benefits

Medical, dental, and vision coverage

Maternity and parental leave options

Paid time off (PTO)

RRSP plan

Qualifications

• 3+ years of employee and performance management experience.
• Willingness to work a flexible schedule, including weekends, nights, and/or holidays.
• Ability to lift up to 49 lbs, push, pull, squat, bend, and reach frequently.

Responsibilities

• Lead and develop a team to maintain safety, quality, attendance, and performance.
• Drive productivity and efficiency through data-driven decisions.
• Collaborate with teams to develop plans meeting business objectives.

Skills

Employee management

Performance management

Data-driven decision-making

Process improvement

Lean techniques

Education

Bachelor’s degree or equivalent

2+ years of Amazon experience

Job description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent to maintain the highest levels of safety, quality, attendance, and performance.

Managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in meeting our customer expectations to ensure orders are delivered at the right time, to the right location.

About the role: Operations Manager

Our Operation’s workflow has three major components: First mile (product housed and ready for order); Middle mile (order hauled to your area); and Last mile (product delivered to the customer’s door). While workflows vary by building, our vision and dedication to the customer remain constant.

In this role, you will support, mentor, and motivate your salaried and hourly workforce, lead large-scope projects with site and regional impact, build and execute productivity plans via forecast reviews, and partner with other Leaders to load balance. You will manage safety, quality, productivity, and customer delivery promises, collaborating with support teams (Safety, Engineering, Loss Prevention, Quality Assurance, HR) to develop plans that meet business objectives.

Benefits and Salary

Amazon offers a comprehensive benefits package, including medical, dental, and vision coverage; maternity and parental leave options; paid time off (PTO); and an RRSP plan. Details on salary will be provided during the recruitment process.

Requirements / Skills

• 3+ years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Willingness to work a flexible schedule, including weekends, nights, and/or holidays
• 1+ year of performance metrics, process improvement, or lean techniques experience (preferred)
• Ability to lift up to 49 lbs, push, pull, squat, bend, and reach frequently
• Ability to stand/walk up to 12 hours in varied noise and temperature environments

How to Apply

Ready to drive operational excellence at Amazon? Click the button below to apply online.

Know someone who might be interested? Share this job posting and help them join Amazon!

Highlight your experience leading large-scope projects by describing how you built and executed productivity plans through forecast reviews and cross-functional collaboration to meet business objectives.

Showcase your ability to drive data-driven decisions by detailing how you used performance metrics and process improvement techniques to enhance operational efficiency while maintaining high standards of safety and quality.

Demonstrate your leadership skills by explaining how you supported, mentored, and motivated salaried and hourly teams, ensuring the fulfillment network met customer delivery promises consistently.

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