Operations Management Trainee

Ryder System; Ottawa; On-site; CAD 48,000 - 50,000; Full time

Job summary

A leading logistics company in Ottawa is searching for an Operations Management Trainee to assist in various functions including cost savings, customer retention, and management processes. The ideal candidate will hold a Bachelor's degree and should demonstrate strong communication and time management skills. Responsibilities range from supporting operations functions to ensuring customer satisfaction. This full-time position offers a competitive salary of $48,000 to $50,000 annually with benefits after 30 days.

Benefits

10 days of Paid Time Off

Excellent benefits package

Retirement Benefits

Employee discount on stock

Safe work environment

Qualifications

• Bachelor's degree required.
• One (1) year or more customer service with issues resolution experience preferred.

Responsibilities

• Support the shop management process.
• Assist in cost savings and customer retention.
• Work cross-functionally across Operations and Sales.
• Manage running costs and maintenance overheads.

Skills

Detail oriented

Strong verbal and written communication skills

Time management skills

Strong mechanical skills

Effective interpersonal skills

Education

Bachelor's degree

Job description

Job Description

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Work Type: Full-time, Permanent

Salary: $48,000 - $50,000 annually

Shift: Monday to Friday, 7:30am to 4:00pm

Why Ryder

• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock
• A safe, friendly and respectful work environment
• Ryder was recognized by Forbes as one of Canada's Best Employers in 2025

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
• Basic understanding of Business Finance, controls and metrics beginner required.

Qualifications

• Bachelor's degree required.
• One (1) year or more customer service with issues resolution experience preferred.

DOT Regulated: No

Recruiter

Contact: Kathy Zhang

Phone: ( this phone number can only receive text message or voicemail, we will respond to your questions asap)

Email: [e-mail]_

Business Hours: M to F, 8:00am to 5:00pm EST

Job Category: Operations and Support

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type : Salaried

Minimum Pay Range: $48K

Maximum Pay Range: $50K

Ryder is an Equal Opportunity Employer:

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at .

Authorization to Work in Canada:

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through en-ca/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .

Current Employees:

If you are a current employee at Ryder, please click here (ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.