Operations Enablement Manager

WOW 1 DAY PAINTING Inc.; Vancouver; Hybrid; CAD 85,000 - 100,000; Full time

Job summary

A home painting industry leader is seeking an Operations Enablement Manager to enhance franchise performance through innovative tools and training. The ideal candidate has over 5 years of experience in operations or field support. This role offers a competitive salary of $85,000 to $100,000 with a hybrid work model, allowing three office days per week. Join a recognized company with a culture of collaboration and inclusivity.

Benefits

Extended Health and dental

Professional development programs

Access to gym facilities

Diversity and inclusivity accommodations

Qualifications

• 5+ years in operations, enablement, field support, or training.
• Experience designing training, facilitation, or learning content.
• Franchise or field operations experience preferred.
• Strong written and visual communication skills.
• Comfortable with travel and field environments.

Responsibilities

• Design and roll out new tools, guides, and processes.
• Gather and analyze feedback to ensure resources are clear.
• Standardize key field operations and reduce variability.
• Develop training materials to improve onboarding.
• Create high-quality, timely communications for field.
• Partner with FOMs to pilot new tools with FPs.
• Successfully deliver assigned projects on time.

Skills

Operations management

Training design

Field support

Strong communication

Job description

Overview

WOW 1 DAY PAINTING is looking to become a leader in the home painting industry and achieve unprecedented growth. To do this, we need builders, innovators, and leaders who are excited to challenge the status quo and shape how we work. This isn't a role about maintaining; it's a role about creating. We are seeking an Operations Enablement Manager to be a strategic partner to our Field Operations Managers (FOMs) and Franchise Partners. In this role, you will be a change agent, responsible for developing and implementing resources and processes that empower our Franchise Partners to work more efficiently and consistently. You'll be the crucial link between strategy and execution, translating business objectives into practical, easy-to-use tools and training programs that have a measurable impact on our franchise performance. This is a unique opportunity to join a high-growth company and have a direct, visible impact on our success. You will be empowered to identify problems, design solutions, and see your work come to life in the field.

Responsibilities

• Develop and Champion Tools: Design and roll out new tools, guides, and processes that improve efficiency and performance for FOMs and FPs.
• Ensure Usability and Clarity: Gather and analyze feedback from field teams to ensure all resources are clear, practical, and easy to apply in real-world situations.
• Drive Consistency: Lead efforts to standardize key field operations, including meeting structures, onboarding, and job site standards, to reduce variability across the organization.
• Impact Training: Develop and enhance training materials and onboarding programs to improve readiness and reduce the ramp-up time for new FPs. Track and act on key metrics like onboarding satisfaction scores.
• Simplify Communication: Create and deliver high-quality, timely communications (e.g., decks, SOPs, updates) that effectively translate complex strategic initiatives into simple, actionable steps for the field.
• Validate in the Field: Partner with FOMs to pilot new tools and resources directly with FPs, incorporating their feedback and demonstrating success after deploying them system-wide.
• Manage Projects: Successfully deliver assigned projects and initiatives on time, within scope, and in alignment with business goals.

Your Impact

• What you bring to the table

Your Impact at WOW 1 DAY PAINTING

• As above in responsibilities, develop and implement enablement solutions that drive franchise performance.

Qualifications

• 5+ years in operations, enablement, field support, or training
• Experience designing training, facilitation, or learning content
• Franchise or field operations experience preferred
• Strong written and visual communication (slides, checklists, guides)
• Comfortable with travel and field environments

Compensation & Benefits

• Salary is $85,000 to $100,000 per annum (The actual salary offered will be commensurate with education, experience, and internal parity).
• The Total Compensation Package includes Extended Health and dental. Focus on your development through our professional development programs. Enjoy a variety of health and wellness initiatives, including access to gym facilities at our corporate head office. Speak to us to learn more about what we offer.

Hybrid Work Environment

We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility, we anticipate that you will come into the office 3 times per week every other week.

About Us

O2E Brands has been named one of Canada’s Best Workplaces 14 times and made Newsweek’s top 100 list of “Most Loved Workplaces” at #14, the only Canadian company! Check out our culture on () & social media! We value diversity and inclusivity—accommodations available upon request.

️ Ready to take your career to the next level? Apply today! ????#wow1daypainting