Operations Coordinator

Dexterra; Ottawa; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading operations service provider is seeking a Bilingual Operations Coordinator in Ottawa to provide essential administrative and operational support. The successful candidate will assist the Account Director in coordinating financials and vendor management while thriving in a dynamic environment. This hybrid role requires a proactive individual with strong bilingual capabilities and a background in business operations or facilities management. Opportunities for career advancement and involvement in a growing company await you.

Benefits

Employee Referral Program

Career advancement opportunities

Growing company with industry importance

Qualifications

• 3+ years of experience in business operations or facilities-related role.
• Background in hospitality or related service industries is preferred.
• Ability to work independently and support multiple stakeholders across time zones.

Responsibilities

• Support Account Director with operational needs and client interactions.
• Collaborate with teams to ensure smooth communication and task execution.
• Review financial reports including profit and loss, and budget tracking.
• Coordinate vendor management and address service issues.
• Assist with site visits and audits for compliance.
• Manage client inquiries and ensure timely resolutions.

Skills

Bilingual in English and French

Strong financial acumen

Exceptional organizational skills

Proficiency in Microsoft Office Suite

Education

Post-secondary education in Business Administration, Finance, or Facilities Management

Job description

Company Description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

Dexterra Group is seeking a Bilingual Operations Coordinator to support our growing portfolio in Ottawa and across nearby provinces. This role provides critical administrative and operational support to the Account Director and regional management team, ensuring effective coordination of financials, vendor management, and site operations. The ideal candidate is proactive, flexible, and thrives in a fast-paced environment where priorities shift daily.

This position is Hybrid, with regular travel to client sites and regional offices as needed.

Key Responsibilities

• Serve as the right hand to the Account Director, supporting day-to-day operational needs and client interactions.
• Collaborate with unit directors, account managers, and regional teams to ensure smooth communication and task execution.
• Review and follow up on financial reports, including profit and loss, accounts receivable, and budget tracking.
• Coordinate vendor management, obtain quotes, and address service or performance issues as they arise.
• Assist with site visits and audits, supporting the onboarding of new accounts and ensuring compliance with operational standards.
• Manage client and internal inquiries, ensuring timely resolution and communication.
• Act as a liaison between field operations and head office to streamline processes and reporting.
• Support coordination of regional activities and initiatives across multiple provinces and time zones.

Qualifications & Experience

• Bilingual in English and French (verbal and written) – required.
• Post-secondary education in Business Administration, Finance, or Facilities Management.
• 3+ years of experience in a business operations, finance, or facilities-related role.
• Strong financial acumen, including experience with P&L, AR, and budget tracking.
• Background in hospitality, facilities management, or related service industries preferred.
• Exceptional organizational and communication skills with a proactive, solutions-oriented mindset.
• Ability to work independently while supporting multiple stakeholders across time zones.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).

Additional Information

WHAT'S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Employee Referral Program!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.