Operations Controller - Temporary

Air Canada; Toronto; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading Canadian airline is seeking an Operations Controller to lead the team in day-to-day operations. The successful candidate will oversee flight scheduling, manage operational irregularities, and make critical commercial decisions. They should possess strong communication and leadership skills and have a solid operational background. The position requires flexibility for multiple shifts and prioritizes candidates with a post-secondary degree in aviation operations. Join a diverse and committed team focused on continuous improvement and employee success.

Qualifications

• Must have and demonstrate a solid operational background.
• Proven abilities in coaching and motivating employees.
• Strong focus on continuous improvement and achieving objectives.

Responsibilities

• Ensure effective inter-branch communication for day of flight schedule.
• Communicate operational irregularities to Senior Management.
• Implement emergency response procedures in the event of an aircraft accident.
• Prepare and communicate daily operations summaries.
• Oversee day of commercial decisions for optimal outcomes.
• Supervise and mentor a team of operational control managers and other personnel.

Skills

Excellent communication skills

Excellent problem-solving skills

Strong leadership competencies

Good conflict resolution skills

Flexibility to cover multiple shifts

Education

Post-secondary degree in aviation operations

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the General Manger, System Operations Control, the Operations Controller is the point person and team leader in “Day of Operation”. The incumbent is responsible to ensure coordination of flight schedules and to oversee recovery plans to maintain the integrity of the corporate schedule.

Responsibilities

• Ensure effective inter-branch communication for day of flight schedule.
• Communicate to Senior Management operational irregularities and impact.
• Implement emergency response procedures in the event of an aircraft accident.
• Prepare, and communicate daily operations summaries and host daily operational conference calls.
• Oversee day of commercial decisions for the best possible outcome for our passengers and all key stakeholders.
• Provide oversight and direction for irregular operations handling, including the pre-planning for forecast events.
• Develop and oversee a team of direct report Operational Control Mangers through feedback, mentoring, and performance management.
• Supervise a team of 2 Operational Control Managers, 2 Aircraft Routing Managers, 2 Passenger Movement Managers, 2 Crew Network Managers, 1 Manager Passenger Movement and 1 Passenger Movement Express Manager.
• Lead and oversee the various Operational Branches in the Operations Centre to ensure corporate priorities, and values are followed.
• Commercial decision maker for departure and arrival Traffic Management Initiatives.

Qualifications

• Post-secondary degree in aviation operations an asset
• Excellent communication skills
• Excellent problem-solving skills
• Must have and demonstrate solid operational background
• Strong leadership competencies
• Good conflict resolution skills
• Proven abilities in coaching, and motivating employees
• Strong focus on continuous improvement and achieving objectives
• Flexibility to cover multiple shifts over a 24/7 Operation
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions Of Employment

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.