Operations Administrator, Physician Health Program (12 Month Contract)

Doctors of BC; Vancouver; On-site; CAD 51,000 - 65,000; Full time

Job summary

A healthcare organization in Vancouver is seeking an Operations Administrator for a 12-month contract. The role involves project support and administrative duties to enhance team productivity. Candidates should possess excellent communication skills, organizational abilities, and experience in relevant sectors. A salary range of $51,360 - $64,200 is offered, with a focus on fostering diversity and inclusion.

Qualifications

• High school graduation supplemented by post-secondary education or equivalent work experience.
• Experience in health, NFP, government, or business sectors is desirable.
• Excellent writing skills and ability to develop clear communication.

Responsibilities

• Provide project support to Manager PHP Business Operations.
• Manage client requests and daily operational tasks.
• Assist in larger operational projects pertaining to quality control.

Skills

Organizational skills

Proactive coordination

Communication skills

Judgment under pressure

Interpersonal skills

Computer skills (Word, PowerPoint, Outlook, Excel)

Education

High school graduation

Post-secondary education in business or secretarial courses

Job description

Job Details

Overview

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB : Operations Administrator, PHP (12 Month Contract)

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range : $51,360 - $64,200

Reporting to: Manager, PHP Business Operations, the Operations Administrator, PHP provides project support to the Manager PHP Business Operations, as well as engages in administrative support activities that pertain to the wider PHP team.

The Operations Administrator must be able to navigate through the day to day operational processes of the team and work through daily administrative tasks, such as meetings management, accounts payable work and managing client requests but also be able to take on smaller scale operational projects independently and assist the Manager PHP Business Operations, on larger scale operational projects pertaining to quality control of business processes or process improvements.

The position requires strong organizational and proactive coordination skills, and the ability to manage multiple priorities simultaneously. The Operations Administrator is expected to have excellent oral and written communication skills as they will communicate with varied stakeholders in an informative or consultative manner. This role requires someone who has outstanding attention to detail, a high-level of confidentiality and possesses a strong business acumen. The documentation maintained by this role supports the PHP team, the PHP managers and our clients.

WHAT SUCCESS LOOKS LIKE

Building Relationships (I)

• Establishes and maintains relationships with peers and contacts with access to information and to key business partners
• Seeks and shares information and advice on how to get things done and who to involve

Communication for Results (I)

• Converses with, and writes to, peers in ways that support transactional and administrative activities
• Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.

Initiative (I)

• Seeks out new challenges that require low to occasionally moderate risk taking and receives authorization from manager prior to acting
• Determines the resources, team support, and technical needs necessary to enable success and procures them
• Keeps responding to the challenge in spite of obstacles and setbacks

Problem Solving (I)

• Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems.
• Suggests alternative approaches that meet the needs of the organization, the situation, and those involved.
• Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.

Thoroughness (I)

• Follows and adheres to organizational systems that result in multiple routine yet critical activities to be identified and completed on time.
• Renegotiates priorities as necessary.
• Solicits feedback on performance in new tasks.
• Sets improvement standards to reduce errors, omissions, and oversights.

Doctors of BC Team Member

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• High school graduation supplemented by post-secondary education such as business and secretarial courses, workshops and seminars as well as one year of related experience; OR an equivalent level or related work experience in lieu of post-secondary education may also be considered.
• Experience in health, nfp, government or business sectors is desirable.
• Excellent writing skills and proven ability to develop clear, concise and comprehensive written communication, including reports and providing recommendations to stakeholders.
• Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines.
• Superior interpersonal, oral communication and relationship management skills.
• Adept at balancing major concurrent tasks and projects, and working with both office and field staff in a coordinated manner.
• Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands, and to seek leadership direction and support with priority setting when needed.
• Excellent computer skills using Word, PowerPoint, Outlook and Excel.
• Demonstrated ability to work independently and as a member of the team.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizingour commitmentto support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.

Qualifications

Skills

Experiences

Education