Onsite IT Support Technician - Lead & Resolve Tech Issues

Government of Canada; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A governmental organization in Alberta is seeking a Technical Support Analyst. The role involves providing assistance to users with computer-related issues, maintaining logs of problems, and supervising other support staff. Candidates should have a college diploma in Computer Science and 2 to 3 years of relevant experience. The position is strictly on-site, requiring attention to detail and strong problem-solving skills.

Qualifications

• 2 to 3 years of experience in a technical support role.
• Ability to consult technical manuals and user guides.
• Experience with providing training and advice to users.

Responsibilities

• Give access to computer networks.
• Respond to users experiencing difficulties with computers.
• Supervise other technical support workers.

Skills

Problem-solving skills

Attention to detail

Education

College/CEGEP in Computer Science

Job description

A governmental organization in Alberta is seeking a Technical Support Analyst. The role involves providing assistance to users with computer-related issues, maintaining logs of problems, and supervising other support staff. Candidates should have a college diploma in Computer Science and 2 to 3 years of relevant experience. The position is strictly on-site, requiring attention to detail and strong problem-solving skills.