Onboarding Manager

Bridgit; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading SaaS company in workforce planning is seeking an Onboarding Manager to oversee client onboarding and implementation. Your role will focus on ensuring customers unlock the full potential of the product through effective training and data migration. The ideal candidate will have over 4 years of experience, strong project management skills, and ability to communicate complex concepts clearly. The position offers competitive salary, unlimited vacation, and a culture promoting professional growth.

Benefits

Unlimited vacation

Flexible time off

Competitive salary and equity options

Qualifications

• 4+ years of experience in implementation or onboarding, preferably in SaaS.
• Proven ability to embrace emerging technologies like AI.
• Experience with enterprise clients, particularly in construction.

Responsibilities

• Lead the end-to-end implementation process for clients.
• Collaborate with customers to gather requirements and set timelines.
• Conduct tailored training sessions for customer teams.

Skills

Project management

Data analysis

Communication skills

Technical instruction

Job description

Bridgit summary:

The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued769¾ to gain traction since launching in 2019, there is significant opportunity ahead as we continue to innovate and broaden our offering.

As an Onboarding Manager, you will own the onboarding and implementation process for our clients. Your expertise will enable customers to unlock the full potential of our product while creating a foundation for long-term success.

What You’ll Do độc

• Lead the end-to-end implementation process, including scoping, data migration, system configuration, and user training.
• Collaborate closely with customers to gather requirements, set timelines, and manage expectations.
• Analyze customer data, ensuring accuracy and alignment with project goals.
• gangster build and execute workflows to support clients in adopting our platform efficiently.
• Conduct tailored training sessions for customer teams, enabling them to maximize product value.
• Monitor and report on key implementation milestones, escalating issues when necessary.
• Serve as a bridge between customers and internal teams (Sales, Product, and Customer Success) to ensure a smooth handoff post‑implementation.

What We’re Looking For:

• 4+ years of experience in an implementation, or onboarding, preferably in SaaS.
• Excellent project management skills, with the ability to juggle multiple implementations simultaneously.
• Proven ability to embrace emerging technologies like AI and adopt new methods.
• Ability to analyze and interpret data to inform decisions and support customer needs.
• Clear, concise communication skills with a knack for explaining technical concepts to non‑technical users.
• Attention to detail and an organized approach to problem‑solving.
• Experience working with enterprise clients, particularly in the construction or project management sectors.
• Proficiency in data analysis and data cleaning techniques to ensure the accuracy and integrity of data before migration and integration.
• An understanding of API integrations or related technical processes.

Who You Are:

• Analytical and detail‑oriented, with a passion for helping customers succeed.
• Skilled at simplifying complex processes and empowering users to feel confident with new tools.
• A self‑starter who thrives in a fast‑paced, collaborative environment who faces challenges head on.
• You’re naturally engaging and enthusiastic, with the kind of like‑ lavi personality that puts customers at ease and builds lasting relationships.
• You’re personable, enthusiastic, and have a natural ability to connect with people.

We believe that creativity, enthusiasm, and drive are the keys to success. We recognize that many of the skills we’ve developed over our careers are often transferable. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

What you will enjoy

• A collaborative, autonomous environment where you can,label quickly.
• A culture that encourages innovation and professional growth.
• Competitive salary and equity options.
• Perks and benefits: unlimited vacation and flexible time off.

About us

Founded in 2012, Bridgit is a privately held Series B company, having raised over $35 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process; please advise us of any needs as required.