On-Call IT Support Technician: End-User Hardware & Services

Okanagan Hockey Group; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

An organization in IT services is seeking an IT Customer Service Technician (On-Call) to provide support and maintenance in their computing environment. Responsibilities include diagnosing and resolving complex desktop issues and managing service requests. Candidates should have Grade 12 and a two-year community college computer systems program, along with at least 2 years of experience. The on-call position offers a salary range of $29.84 to $34.05 per hour.

Qualifications

• Minimum 2 years of related experience required.
• Ability to work under limited supervision.
• Ability to travel to other campus locations.

Responsibilities

• Provide support and maintenance within the IT environment.
• Diagnose and resolve complex desktop problems.
• Record and document the service desk incident-solving process.

Skills

Quality customer service

Teamwork

Organizational skills

Technical documentation

Communication skills

Problem diagnosis

Valid driver’s license

Education

Grade 12 or equivalent

Two-year community college computer systems program

Job description

An organization in IT services is seeking an IT Customer Service Technician (On-Call) to provide support and maintenance in their computing environment. Responsibilities include diagnosing and resolving complex desktop issues and managing service requests. Candidates should have Grade 12 and a two-year community college computer systems program, along with at least 2 years of experience. The on-call position offers a salary range of $29.84 to $34.05 per hour.