Office Manager

UBT; Tillsonburg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A growing café supplies wholesaler is seeking an Office Manager / Bookkeeper to enhance operational efficiency and manage financial processes. This pivotal role will focus on customer service, purchasing, inventory control, and administrative tasks. Ideal candidates are proactive problem-solvers who take ownership and pride in their work. The position offers a competitive salary of $60,000 plus bonuses, opportunities for career development, and a supportive work environment. Join a company committed to fueling the success of cafés across Southern Ontario.

Benefits

Comprehensive health plan

Performance bonuses

Free café drinks

Collaborative environment

Qualifications

• Proven ability to take initiative and solve problems independently.
• Strong decision-making skills in fast-paced, dynamic environments.
• Excellent communication and organizational skills.

Responsibilities

• Manage bookkeeping, reconciliations, and reporting.
• Take ownership of customer inquiries, resolving issues independently.
• Monitor inventory levels and make timely purchasing decisions.

Skills

Problem-solving

Decision-making

Communication

Organization

Job description

We’re partnering with Zafiato, a fast-growing café supplies wholesaler, to find their next Office Manager / Bookkeeper!

If you’re a proactive problem-solver who loves improving systems, taking ownership, and helping a business scale — this is a great opportunity to join a company on the rise.

We’re looking for the next great addition to Team Zafiato!

If you’re an enthusiastic, solutions-driven team player with a “can-do” attitude — someone who takes pride in doing your utmost for the customer, the company, and your colleagues — this could be the perfect opportunity for you.

What We Offer:

• Compensation: $60,000 base salary + up to $20,000 in performance bonuses
• Growth-by-Sharing Bonus: Company-wide incentive plan
• Career Development: Annual performance reviews with merit-based increases
• Benefits: Comprehensive health plan (medical, dental, vision, prescriptions)
• Advancement: Opportunity to grow within a fast-scaling company
• Perks: Free café drinks on demand and a collaborative, supportive environment

About Zafiato

Zafiato is a rapidly growing café supplies wholesaler, proudly serving cafés across Southern Ontario. We’ve built our reputation as a one-stop partner for café owners, streamlining supply management through exceptional service, dependable delivery, and operational excellence.

In just 15 months, Zafiato achieved profitability and has continued to grow year after year. We’ve aligned closely with market needs, established strong supplier relationships, and built a trusted brand throughout the GTA and Southwestern Ontario.

Now, we’re ready to scale even further — with bold plans to 10x our business over the next five years — and this role will play a key part in helping us get there.

The Opportunity

We’re seeking a proactive and resourceful Office Manager / Bookkeeper who thrives on improving systems, not just maintaining them.

You’ll be the operational heartbeat of the organization — working closely with our Sales and Warehouse teams to keep things running smoothly, anticipate needs before they arise, and ensure our financial and administrative processes are efficient and accurate.

Key Responsibilities

Customer Service

• Take ownership of customer inquiries, resolving issues independently with sound judgment.
• Identify recurring challenges and recommend process improvements to prevent future issues.
• Anticipate client needs and follow up proactively to ensure an exceptional experience.

Purchasing & Inventory Management

• Monitor inventory levels and make timely purchasing decisions without waiting for direction.
• Identify inefficiencies or discrepancies in supplier processes and propose or implement solutions.
• Streamline purchasing and inventory reporting for greater accuracy and speed.

Administrative & Financial

• Manage bookkeeping, reconciliations, and reporting with accuracy and attention to detail.
• Identify opportunities to simplify administrative systems and automate routine tasks.
• Stay ahead of compliance and reporting requirements, ensuring deadlines are met proactively.

What You Bring

• Proven ability to take initiative and solve problems independently.
• Strong decision-making skills in fast-paced, dynamic environments.
• Demonstrated track record of identifying and implementing process improvements.
• Excellent communication and organizational skills with minimal supervision required.

Who You Are

• A self-starter who thrives on solving problems and creating better systems.
• Motivated by outcomes, not just instructions.
• Someone who takes ownership, follows through, and takes pride in a job well done.

Ready to join a company that’s fueling the café industry’s success — one cup at a time?

Apply now to become an integral part of Zafiato’s next chapter of growth.