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OC Experience Assistant, School of Business

Okanagan Hockey Group

Kelowna

On-site

CAD 30,000 - 60,000

Part time

Yesterday

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Job summary

A leading educational institution is seeking an OC Experience Assistant for the School of Business in Kelowna. This front-facing administrative role provides essential customer service and program support to students and staff. Responsibilities include acting as the first point of contact, assisting with inquiries, and supporting academic processes. The ideal candidate will have a minimum of a two-year diploma, strong customer service skills, and experience in administrative tasks. The position offers a competitive hourly rate of $28.76 - $32.82.

Qualifications

Minimum 2 years of related experience is required.
Strong customer service and communication skills.
Ability to manage confidential information with discretion.

Responsibilities

Act as first point of contact for inquiries.
Assist students with navigating online tools.
Provide administrative and reception support.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Education

Two-year diploma in an applicable area

Overview

OC Experience Assistant, School of Business

Okanagan College hires the best-qualified candidates for its positions. Selections for bargaining unit positions are conducted in accordance with the provisions of the appropriate Collective Agreement. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Okanagan College thanks all applicants for their interest. Given the volume of applications, only those candidates selected for further consideration will be contacted.

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Competition Details

Position Information
Position Number: P00203
Position Title: OC Experience Assistant, School of Business
Division/Portfolio: School of Business
Department/Program: Portfolio Dean's Office (P2)
Location: Kelowna
Other Flexible Work Options: Your Opportunity

The OC Experience Assistant, School of Business is a front-facing administrative role within the School of Business, that serves as the first point of contact for students, faculty, staff and the public. The role provides general information, customer services, and administrative assistance to support the day-to-day program, office and registration activities.

Reporting to the Manager, Business Operations, the position supports the Dean’s Office, faculty, Registration office and academic programs by responding to inquiries, coordinating routine academic and office processes, and assisting with communications, records management and events. The incumbent uses established procedures and systems to ensure accurate information sharing, efficient service delivery, and a positive student experience.

Responsibilities

Learner and Customer Service Excellence

Act as the first point of contact for School of Business and College inquiries via phone, email, in person, and virtual channels.
Respond to general inquiries related to programs, admissions, registration, fees, student services, and College processes, referring more complex matters to appropriate departments.
Assist students in navigating online tools, websites, and student portals.
Provide respectful, timely, and confidential service to students, staff, and community members in accordance with College policies and privacy requirements.
Proactively connects with students on concerns or inquiries requiring follow up and resolves student concerns promptly and with sensitivity, referring more complex matters to appropriate specialists when necessary.
Communicates with internal departments, external partners, and community agencies to facilitate appropriate referrals and support services.

School of Business Office & Program Support

Provide administrative and reception support to the Dean’s Office, faculty, and School of Business staff.
Support routine academic processes such as exam coordination, scheduling adjustments, orientations, advising notifications, and student communications.
Assist with office operations including supplies, equipment, mail, room and space coordination, service requests, and inventory tracking.
Support financial and administrative tasks such as purchasing, expense documentation, travel support, invoicing, and basic budget tracking.
Assist with planning and supporting meetings, events, orientations, recruitment activities, and student‑focused initiatives.
Assists with communications such as newsletters, student notifications, website content updates and social media posts.
Prepares basic forms, documents, and promotional materials for academic and administrative use.

Knowledge Management & Continuous Improvement

Maintain and update standard information resources and knowledge tools used to support student service.
Track basic service activity data and provide feedback to support improvements in processes and service delivery.
Contribute suggestions to improve workflows, communications, and the student experience.

Additional Duties

Provide support to other campus locations or virtual services as required.
Perform other related duties as assigned.

Education and Experience

A two-year diploma in an applicable area, Minimum 2 years of related experience is required.

Skills and Abilities

Strong customer service and communication skills.
Ability to manage confidential information with discretion.
Organized, detail‑oriented, and able to manage multiple priorities.
Comfortable working both independently and as part of a team.
Proficient with Microsoft Office and common digital communication tools.
Adaptable and able to learn new systems and processes.

Preferred Qualifications & Start Dates

Desired Start Date: 03/02/2026
Position End Date (if temporary): 05/29/2026
Schedule: Annual Salary/Hourly Rate $28.76 - $32.82/hour
Appointment Type: Support - Non-Regular Full-time

Special Instructions to Applicants

If you have any questions, please contact Kirsty Sakires at ksakires@okanagan.bc.ca.

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

Inclusion Statement

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca.

Supplemental Questions

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