NLP/NLU Data Scientist - Generative AI & Customer Insights

Tiger Analytics; Toronto; On-site; CAD 95,000 - 130,000; Full time

Job summary

A leading analytics consulting firm in Toronto is seeking an experienced NLP/NLU Data Scientist to enhance their AI-driven platforms. The role involves analyzing customer data to improve chatbot and voice bot interactions. Candidates should have over 5 years of experience in Data Science, particularly with NLP and Generative AI, and excellent communication skills. This is an exciting opportunity for significant career growth in a dynamic environment.

Qualifications

• 5+ years of experience in Data Science with a strong focus on NLP technologies and Generative AI.
• Proficiency in Python and experience with unsupervised learning methodologies.
• Demonstrated ability to analyze large sets of customer data and translate insights into actionable product improvements.
• A deep understanding of NLU concepts applicable to chatbot and voice bot platforms.
• Strong communication skills for cross-functional collaboration.

Responsibilities

• Analyze customer inputs to uncover trends and areas for improvement.
• Collaborate with developers to improve NLU for chatbot platforms.
• Cluster conversation data to understand user intent.
• Generate solutions using Large Language Models for platform enhancement.
• Provide insights for customer-driven product feature developments.
• Identify customer pain points and translate them into actionable recommendations.
• Explore advanced solutions for conversational AI improvements.
• Work cross-functionally to ensure effective implementation of insights.

Skills

NLP technologies

Generative AI

Python

Unsupervised learning methodologies

Data analysis

Communication skills

Job description

A leading analytics consulting firm in Toronto is seeking an experienced NLP/NLU Data Scientist to enhance their AI-driven platforms. The role involves analyzing customer data to improve chatbot and voice bot interactions. Candidates should have over 5 years of experience in Data Science, particularly with NLP and Generative AI, and excellent communication skills. This is an exciting opportunity for significant career growth in a dynamic environment.