Night Manager

Sun Peaks Grand Hotel & Conference Centre; Sun Peaks Mountain Resort Municipality; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prestigious mountain resort in Canada seeks a dedicated individual for overnight front desk supervision to enhance guest experiences. The role demands excellent customer service skills and a minimum of one year in front desk or supervisory roles. Applicants should have post-secondary education in relevant fields and proficiency with computer systems. Join a vibrant team committed to creating memorable experiences while enjoying competitive perks such as paid vacation and wellness programs.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Three weeks of paid vacation

Health Spending Account

Training and professional development opportunities

Dining discounts

Reciprocal programs with partnering ski areas & hotels

Qualifications

• 1-year minimum front desk experience, preferably in a resort.
• Dedicated to teamwork focused on collaboration and guest experience.
• Professional demeanor and passion for exceptional guest service.

Responsibilities

• Provide excellent service during guest check-ins, check-outs, and special requests.
• Supervise overnight front desk operations, ensuring service standards.
• Resolve guest issues using standard procedures and suggest improvements.

Skills

Customer service

Communication skills

Problem-solving

Leadership skills

Education

Post-secondary education in accounting, hospitality, or related field

Tools

Microsoft Office

Opera

Job description

We are searching for a strong team player and a people person who can work diligently as a team member and provide an inviting atmosphere for the guest upon arrival and the duration of their stay. You must be comfortable working overnight, diffusing tense situations and directing members of the public. You will also accurately account for/ensure that all end-of-day reporting is accurate. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Compensation Information

$24.19 per hour

Physical Requirement

Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting.

This job position requires physical presence at the designated location.

Accountabilities

• Provide excellent service during guest check-ins, check-outs, and special requests.
• Supervise overnight front desk operations, ensuring consistent service standards.
• Distribute keys, amenities, and resort information.
• Prepare packages for late-night guest arrivals.
• Resolve guest issues using standard procedures and suggest improvements.
• Engage with guests throughout their stay, anticipating needs and addressing concerns.
• Enhance guest loyalty through personalized interactions.

Ideal Candidate

• 1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a vital asset
• Post-secondary education in accounting, hospitality, or related field
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience
• Proficiency with computer systems required, such as Microsoft Office and Opera
• Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs
• Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities
• Leadership skills with the ability to coach, redirect, and motivate team members

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The Perks And Benefits You’ll Get To Enjoy

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.