Night Auditor (Loden Hotel)

Amacon; Vancouver; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated individual to enhance guest experiences at a renowned boutique hotel. This role emphasizes personalized service, attention to detail, and effective communication, creating memorable stays for guests. As part of a supportive team, you will perform essential Night Audit duties, ensure operational excellence, and maintain the hotel's high standards. If you are passionate about hospitality and eager to contribute to a luxury environment, this opportunity is perfect for you. Join a dynamic team where your efforts will make a significant impact on guest satisfaction and hotel reputation.

Qualifications

• Hotel experience is an asset, but not a requirement.
• Ability to communicate clearly and concisely.

Responsibilities

• Perform Night Audit duties and ensure guidelines are followed.
• Welcome guests and provide personalized service.
• Balance Market Segment and report discrepancies.

Skills

Bilingual communication

Attention to detail

Customer service

Flexibility

Teamwork

Education

High School Diploma

Job description

About Us

Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience!

The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally. The Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.

The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.

Position Responsibilities

• Ensure all the guidelines and procedures provided by MODs are thoroughly followed.
• Perform all Night Audit duties, including but not limited to the posting of room and tax charges, balancing and reconciliation of accounts, statistical reports, MOP settlements and ensuring that revenue opportunities are maximized under controlled parameters.
• Periodic skill testing on Vancouver experiences will be reviewed to ensure knowledge is current.
• Provide support and assistance as requested or required by the Director, Guest Operations.
• Work also as Ambassador; the ability to converse in a minimum of two languages will be an asset.
• Welcome our guests during the arrival process, collecting & confirming pertinent guest information and ensure our reality meets their expectation.
• Always represent the Loden - ensuring your personal presentation, uniform and body posture reflect our luxury brand.
• Work in a consistent "Safe Work Practice" manner at all times.
• Have a consistent and constant Front Desk presence throughout your shift until AM EA arrives in the morning.
• Balance Market Segment on a nightly basis by creating a daily Market Segment Tracking sheet for Night Audit team and communicate with accounting for immediate follow ups.
• Communicate Daily with MODs to report any pending discrepancies & report any unusual activities or events overnight.
• Monitor reservation & Concierge emails overnight and confirm that all emails and inquiries have been completed or are forwarded to the appropriate departments.
• Include Night Houseperson Performance Report to ensure the safety and quality of work overnight.
• Make a last impression on departure, settling final accounts, offering your personal assistance on future reservations, and taking immediate ownership of any concerns.
• Go the extra mile, responding to guest inquiries with ease & finesse and performing in an intuitive manner that stirs the guest's soul.
• Provide courteous and efficient telephone service and personal care at the level expected at 5 diamond/star hotels.
• Ensure all inquiries are reported to appropriate departments in the interest of continued guest satisfaction.
• Flexible with working hours as your responsibilities when scheduled may include evenings and morning support when required.
• Other duties as required.

Skills & Qualifications

• Experience: Hotel experience is an asset, but not a requirement.
• Ability to converse in a minimum of two languages will be an asset.
• Ability to communicate clearly, concisely, and openly.
• Possess an eye for the smallest detail and maintain a keen sense of urgency.
• Maintain a flexible performance schedule to accommodate the operational needs of a 24/7 hotel environment.
• Enthusiastic, participate in a supportive team environment, offer suggestions that will help us continually strengthen what we do.
• Must have a valid driver's license.

Please apply through theloden.ca via the link provided: https://amacon.bamboohr.com/careers/355