Network Support Specialist

Info Resume Edge; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

A technology company in Ottawa is seeking a skilled Network Support Specialist to maintain and support computer networks. The ideal candidate will have a bachelor's degree in IT or Computer Science and experience in network administration. Responsibilities include troubleshooting network issues, ensuring security, and providing end-user support. Competitive compensation and opportunities for professional development are offered.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Network Support Specialist or similar role.
• Strong knowledge of networking protocols and hardware.

Responsibilities

• Monitor and maintain computer networks and servers.
• Troubleshoot network issues and support tickets.
• Install and configure network equipment.

Skills

Networking protocols

Troubleshooting

Problem-solving

Communication skills

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Cisco equipment

Network monitoring tools

Job description

Overview

We are seeking a skilled and proactive Network Support Specialist to join our IT team. The successful candidate will be responsible for maintaining, monitoring, and supporting our organizations computer networks and systems. You will troubleshoot network issues, ensure network security, and assist users with connectivity problems to keep our operations running smoothly.

Responsibilities

• Monitor and maintain computer networks, servers, and related hardware.
• Troubleshoot network issues and respond to support tickets promptly.
• Install, configure, and support network equipment, including routers, switches, firewalls, and wireless access points.
• Ensure network security by implementing best practices and monitoring for vulnerabilities.
• Assist in network upgrades, migrations, and expansions.
• Maintain documentation related to network configurations, processes, and service records.
• Provide technical support and guidance to end-users and other IT staff.
• Collaborate with vendors and service providers for network-related services and equipment.
• Perform routine network performance tuning and backups.
• Stay updated on emerging technologies and recommend improvements.

Requirements

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Network Support Specialist, Network Administrator, or similar role.
• Strong knowledge of networking protocols, hardware, and tools.
• Hands-on experience with Cisco or similar network equipment is a plus.
• Familiarity with network monitoring and diagnostic tools.
• Excellent problem-solving and communication skills.
• Relevant certifications (e.g., CompTIA Network+, CCNA) are highly desirable.