NetSuite Administrator - Support Operations Specialist - Remote

NTT; Vancouver; Remote; CAD 80,000 - 100,000; Full time

Job summary

A global technology services provider in Vancouver seeks a NetSuite Administrator to manage system operations and support users. The role requires 5+ years of NetSuite experience, excellent communication skills, and a bachelor's degree in relevant fields. Responsibilities include managing support tickets, user access, and system performance. This position offers remote work flexibility and competitive compensation.

Qualifications

• Proficiency in creating and modifying saved searches, reports, and basic workflows.
• 3+ Experience with IT service management tools and ticket systems.
• Knowledge of best practices for ERP system administration.

Responsibilities

• Serve as first responder for NetSuite support tickets.
• Manage user access, roles, and permissions.
• Monitor system performance and address issues proactively.

Skills

5+ years of experience in NetSuite administration

Strong understanding of NetSuite security model

Excellent communication skills

Demonstrated problem-solving abilities

Ability to work independently

Education

Bachelor's degree in Information Systems, Computer Science, or equivalent experience

NetSuite Administrator certification

Job description

Overview

We are currently seeking a NetSuite Administrator - Support Operations Specialist - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

NetSuite Administrator - Support Operations Specialist

Working hours: 8-5pm Pacific

Position Overview

We are seeking a detail-oriented NetSuite Administrator to serve as our primary support specialist responsible for managing day-to-day system operations. This role focuses on triaging incidents and tasks, maintaining system integrity, managing user access, and ensuring optimal performance of our NetSuite environment. The ideal candidate will demonstrate strong technical knowledge of NetSuite administration while providing responsive support to business users.

Key Responsibilities

• Serve as first responder for NetSuite support tickets, triaging incidents and tasks based on priority and impact
• Manage user access, roles, and permissions to maintain proper security controls and compliance
• Monitor system performance and address issues proactively to minimize business disruption
• Coordinate and implement bi-annual NetSuite releases and updates
• Maintain documentation for system configurations, customizations, and standard operating procedures
• Process user provisioning requests including role assignments and permission modifications
• Troubleshoot and resolve system issues, errors, and user-reported problems
• Perform regular system maintenance activities including data cleanup and optimization
• Support data imports, exports, and basic integration management
• Create and maintain saved searches, reports, and dashboards to support operational needs
• Assist with testing system changes, updates, and new functionality
• Provide basic training and guidance to end-users on NetSuite functionality
• Document and track recurring issues to identify opportunities for permanent resolution

Requirements

• 5+ years of experience in NetSuite administration
• Strong understanding of NetSuite security model, user roles, and permission management
• Experience managing support tickets and prioritizing work in a structured environment
• Demonstrated problem-solving abilities and analytical thinking
• Excellent communication skills with ability to explain technical concepts to non-technical users
• Proficiency in creating and modifying saved searches, reports, and basic workflows
• Understanding of NetSuite data structure and relationships between record types
• Experience with system monitoring and performance optimization
• Ability to work independently while maintaining clear communication with stakeholders
• Troubleshoot issues related to integrations for Order to Cash, Procure to Pay, Fixed Assets and tax modules

Qualifications

• NetSuite Administrator certification required
• Experience with SuiteFlow, SuiteScript (basic understanding), and CSV imports / exports
• Knowledge of best practices for ERP system administration and support
• Strong understanding of P2P, OTC, FAM, Tax modules
• 3+ years within a service industry setting and is proficient with basic finance modules
• 3+ Experience with IT service management tools and ticket systems
• Bachelor's degree in Information Systems, Computer Science, or equivalent experience

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

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