National Administration, Claims Assistant

Definity Financial; Toronto; On-site; CAD 34,000 - 60,000; Full time

Job summary

A financial services company in Toronto is looking for a detail-oriented Claims Support Associate. This role involves processing claims, managing documents, and providing customer service support. The ideal candidate will have strong communication skills, a high school diploma, and may benefit from previous experience in customer service. The position requires in-office work five days a week, offering compensation within a range of $34,300 - $59,100.

Qualifications

• Excellent written and verbal communication skills are necessary.
• Customer service experience is an asset.
• High school diploma required; preference for post-secondary education.

Responsibilities

• Setting up incoming claims and entering information into the claims system.
• Managing digital document management for claims.
• Processing and reconciling payments as per authority.
• Supporting customer inquiries as needed.

Skills

Customer service experience

Excellent written communication skills

Excellent verbal communication skills

Strong time management skills

MS Word proficiency

MS Excel proficiency

Organizational skills

Data tracking

Adaptability

Education

High school diploma

Post-secondary education (preferred)

Job description

What can you expect in this role?

• Setting up incoming claims, including entering information into the claims system, distributing to the appropriate claims representative.
• Digital document management: prepare, scan, validate and digitally process claims documents, preforming necessary checks and corrections.
• Process and reconcile payments within level of authority.
• Supporting our customer inquiry que on an ad-hoc basis.
• 5 days in-office on a weekly basis
• Provide data tracking support and manage spreadsheets.
• Creating letter packages, mail processing and distribution.
• Photocopying and filing (managing closed filing and archiving).
• Maintain shared email boxes within established guidelines and service standards.
• Maintaining workload within established guidelines and service standards.
• Other general duties as assigned

What do you bring to the role?

• You’ve got the three Ps down pat - personable, productive and professional when talking on the phone with customers or coworkers.
• You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
• You love the idea of being part of a team.
• You have a thirst for learning and pushing your own development.
• You can juggle multiple projects without missing a beat or a single detail.
• Not only do you have excellent written and verbal skills, you might also be a bit psychic because you always seem to be able to anticipate the needs of your team.
• High school diploma, but preference will be given to candidates with post-secondary education.
• Customer service experience is an asset.
• Well organized, detailed oriented with excellent time management skills.
• Strong written and verbal communication skills.
• Strong keyboarding skills and are adept at navigating through numerous screens quickly and efficiently.
• Previous exposure in an accounting function would be an asset.
• Excellent computer skills and proficient in MS Word and Excel.

Salary Range: $34,300 - $59,100