Mitigation/Restoration Field Quality Assurance Technician/Leader

PuroClean of Appleton; Appleton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local restoration service in Appleton is seeking a Mitigation/Restoration Field Quality Assurance Technician/Leader. This role involves managing jobs per established processes while ensuring customer satisfaction and leading a team. Candidates should have at least 3 years of relevant experience, strong organizational and leadership skills, and the physical ability to handle job duties efficiently. Compensation ranges from $21.00 to $25.00 per hour, reflecting the competitive nature of the industry.

Benefits

Paid training

Health insurance

Paid time off

Qualifications

• 3 years direct industry experience.
• Willingness for continued learning and growth.
• Ability to lift at least 50 lbs.

Responsibilities

• Manage and complete jobs according to PuroClean® processes.
• Ensure customer needs are met in a kind way.
• Coach and train production staff technicians.

Skills

Attention to detail

Leadership skills

Multitasking

Communication skills

Job description

Mitigation/Restoration Field Quality Assurance Technician/Leader

Benefits

• Paid training
• Health insurance
• Paid time off

Full job description

• Aggressive Competitive Wages
• Health Insurance
• Paid Time Off
• Sick Pay
• Paid Training for Career Advancement
• Flexible Scheduling
• Opportunity to Help People in Times of Need

Company and Culture

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow professionally and spiritually by serving our customers, communities, and each other.

Job Position Description

With a ‘One Team’ mentality, manage and complete jobs according to PuroClean® processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add‑on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add‑on sales are made to customers. Communications to the Project Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Working to ensure all customer needs are met in a kind and sympathetic way, our Project Team Leaders take pride in going above and beyond customer expectations in their times of need by providing a world‑class level of service that sets us apart from our competitors in the industry.

Responsibilities

• Managing Customer Satisfaction and representing the brand
• Effectively perform all aspects of the production processes
• Continued development of production skills and expertise
• Financial asset and equipment management
• Following all uniform and policy guidelines in line with the Brand Identity Guide
• Always leaving job sites with a clean and orderly appearance
• Coaching and training of production staff technicians
• Preventative maintenance of vehicles and equipment and oversight of facility maintenance
• Ensure clear communication with office staff, immediate supervisor, and fellow technicians

Qualifications

• 3 years direct industry experience
• Willingness for continued learning and growth, ability to ‘lead and coach’ your teammates
• Attention to detail in an organization, cleanliness, and care for facility, assets, and equipment
• Aptitude with record keeping, recording information, and communicating ‘the message.’
• Awareness and respect for safety, using care and caution with teammates and customers.
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to lift at least 50 lbs. and be comfortable on your feet for prolonged periods of time

Compensation: $21.00 - $25.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

“We Build Careers” - Steve White, President and COO

Apply today and join our Winning TEAM.

“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”