Member Support Associate – WFH

Spade Recruiting; Remote; CAD 100,000 - 125,000; Full time

Job summary

A recruiting company in Toronto is offering a remote role focused on helping members understand their benefits. This position is ideal for individuals who appreciate structured processes and clear communication. Responsibilities include connecting with inquiries, scheduling consultations, and assisting with forms. No previous experience is needed as comprehensive training will be provided. This full-time position includes performance bonuses and opportunities for career advancement within a supportive team culture.

Benefits

Comprehensive training

Ongoing mentorship

Performance bonuses

Advancement opportunities

Team culture

Consistent full-time routine

Qualifications

• No prior experience required – training provided.
• Comfortable using Zoom, email, and forms.
• Able to stay organized and follow processes.

Responsibilities

• Connect with members who have submitted inquiries.
• Schedule and confirm appointments.
• Hold phone or virtual consultations.
• Assist members in understanding benefit options.
• Help complete digital forms accurately.

Skills

Confident communication

Active listening

Basic technology usage

Organizational skills

Dependable scheduling

Job description

Start a Career That Feels Meaningful — With Stability and Real Opportunity

If you’ve been looking for work that actually matters—something steady, long-term, and fully doable from home—this role could be the right fit. You’ll be speaking with members who already asked for information about their benefits. That meansno cold contacting—your conversations are focused on clarity, guidance, and creating a smooth experience.

This position works well for someone who likes structure, simple processes, and clear communication.

Your Day-to-Day Responsibilities

• Connect with members who have submitted inquiries
• Schedule and confirm appointments
• Hold phone or virtual consultations using a straightforward outline
• Walk members through their available benefit options
• Help them complete digital forms accurately
• Update records, take notes, and manage follow-up communication
• Ensure every member receives a professional, helpful experience

If you enjoy organized work with predictable steps and a steady rhythm, this role fits that style perfectly.

What You Bring

• Confident communication and active listening
• Comfort with basic technology (Zoom, email, forms)
• A professional, dependable approach to your schedule
• Ability to stay organized and follow processes
• No prior experience required—training is provided

If you like helping people understand information and feel supported, you’ll thrive here.

What You Get

• Comprehensive training and ongoing mentorship
• Weekly income with performance bonuses
• Advancement opportunities for motivated individuals
• A team culture that genuinely wants you to succeed
• A consistent full-time routine
• The ability to work remotely

This isn’t just another job listing—it’s a chance to build a long-term career with direction, growth, and a support system that guides you from day one.