Member Services Representative

YMCA of Greater Vancouver; Kamloops; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local community center in Kamloops is looking for a part-time Member Experience Representative. This role includes providing exceptional customer service, assisting with membership sales, and engaging with the community. The ideal candidate should have reliable access to transport, customer service experience, and relevant certifications. Join our team to make a positive impact in the community!

Benefits

Free YMCA Gym Membership

Training and Professional Development Opportunities

Reduced childcare rates

Qualifications

• 1 year experience in customer service and sales.
• Current Standard First Aid with CPR-C & AED certification.
• Experience in a fitness facility or recreation center is an asset.

Responsibilities

• Provide exceptional customer service to members and public.
• Assist in membership sales, engagement, and retention.
• Promote membership and program sales and services positively.

Skills

Customer service

Sales

Communication

Interpersonal skills

Education

Secondary school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Date Posted : July 28, 2025

Position Title : Member Experience Representative

Location : Kamloops Downtown YMCA (400 Battle Street, Kamloops)

Term : Part-Time Permanent

Hours : 8-24 hours per week

Shift : Shifts vary but will include weekdays, evenings, and weekends. Coverage needed between 5:15 am - 9:15 pm.

Start Date : ASAP

Salary : $17.85 per hour

Reports To : Supervisor, Member Experience

Benefits :

• Free YMCA Gym Membership and/or Y@Home
• Training and Professional Development Opportunities
• Reduced childcare rates and priority placement for YMCA Staff
• Be part of a charitable organization that positively impacts the community
• Some benefits may vary based on region and employment terms

Nature & Scope

Reporting directly to the Member Experience Supervisor and working collaboratively with the Member Services Team, Fitness Director, and YMCA Staff and Volunteers, the Member Services Representative will provide exceptional customer service to members and the public accessing the YMCA facility. The primary focus is to assist and support members, as well as membership sales, engagement, and retention, while supporting the delivery of YMCA SAM Standards and member programs and services within the branch.

The Member Services Representative will work various shifts, including evenings and weekends at the Downtown YMCA. Duties include: providing customer service, responding to inquiries, cash handling, data entry, membership sales and retention, light cleaning, and supporting other departments within the facility.

Major Responsibilities - in this position, you will :

1. Promote membership and program sales and services positively and professionally
2. Provide facility tours following YMCA standards and the 7 steps of the selling process
3. Meet and exceed sales targets
4. Assist members and guests with fitness-related questions, including machine use, equipment locations, and basic exercise inquiries
5. Perform member orientation for the fitness floor and equipment use
6. Oversee fitness floor, programming, and member behavior
7. Use established systems to record and report on member satisfaction and activity trends
8. Promote and educate about all relevant program offerings for members and families
9. Provide exemplary customer service to all members, guests, and participants
10. Learn and use member names during interactions
11. Engage in phone calls and member retention calls
12. Ensure adherence to SAM Standards for service excellence
13. Support program areas including fitness, child, family, and youth programming
14. Assist with member and participant check-in processes
15. Help set up programming areas like group fitness and youth programs
16. Assist in training new staff and volunteers
17. Be adaptable to schedule and program changes
18. Diffuse conflicts using Non-violent Crisis Intervention methods
19. Maintain safety standards for members, staff, and property
20. Remain calm and use supportive language in stressful situations
21. Keep environment neat, orderly, and clean, including all spaces and change rooms
22. Conduct regular walk-throughs to ensure safety and cleanliness

Qualifications - you bring :

1. Current Standard First Aid with CPR-C & AED certification
2. Proficiency in Microsoft Office and CRM systems
3. Minimum one year experience in customer service and sales
4. Excellent communication and interpersonal skills with a customer service focus
5. Experience in a fitness facility or recreation center is an asset
6. Reliable transit access or a vehicle
7. Secondary school diploma or equivalent
8. Current and satisfactory Criminal Reference Check / Vulnerable Sector Search issued within six months of start date
9. Three professional references

About YMCA BC :

YMCA BC promotes belonging and health equity, serving 150,000 individuals across many communities with over 3,000 staff and volunteers. As a charity, it addresses social issues like health, affordable childcare, mental health, and employment. YMCA BC is committed to equity, diversity, inclusion, and belonging, creating safe and welcoming spaces for all. Learn more at .

Application Process - ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants : Please apply online through the ADP Workforce Now Career Centre (Myself > Talent > Career Centre)

Application Deadline : Until Filled

• Include all relevant certifications in your application.
• You will receive an automated confirmation of receipt.
• If shortlisted, we will contact you for the next steps.
• If not selected, continue applying for other positions.

Note : We may prioritize internal applicants depending on the role. We encourage all qualified candidates to apply, even if you don’t meet every qualification. We value diverse experiences and backgrounds. If you require accommodations during the recruitment process, contact our People Services department.