Member Experience Specialist

Planet Fitness - United FP Management, LLC; Southwestern Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise in Canada is looking for a high-energy Member Services Representative. The ideal candidate will create a positive member experience by providing exceptional customer service to members and guests. Responsibilities include greeting members, answering inquiries, and maintaining a tidy club environment. A passion for fitness and a customer service background are preferred. Join a culture that empowers individuals to achieve their fitness goals and contribute to a supportive team atmosphere.

Benefits

Complimentary Back Card Membership

Company Facilitated Training

Rewards and Recognition Programs

Qualifications

• Must be 18 years of age or older.
• Demonstrate diplomacy in interactions with members and co-workers.
• Ability to interact positively and professionally, exceeding member expectations.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and checking in members.
• Respond promptly to member questions and concerns.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listener

Punctuality and reliability

Job description

A leading fitness franchise in Canada is looking for a high-energy Member Services Representative. The ideal candidate will create a positive member experience by providing exceptional customer service to members and guests. Responsibilities include greeting members, answering inquiries, and maintaining a tidy club environment. A passion for fitness and a customer service background are preferred. Join a culture that empowers individuals to achieve their fitness goals and contribute to a supportive team atmosphere.