Member Experience Advisor - Digital Tools & Security

Desjardins Group; Clermont; On-site; CAD 40,000 - 55,000; Full time

Job summary

A financial cooperative organization in Clermont is seeking a member and client experience advisory agent to enhance the banking experience for clients. Responsibilities include customer support, promoting financial products, addressing needs, and ensuring smooth transactions. The ideal candidate will have a high school diploma, relevant experience, and must be bilingual in French. The position offers competitive compensation, flexible vacation, and a supportive work environment.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum of two years of relevant experience.
• Knowledge of French is required.
• Understanding of the philosophy and fundamentals of financial services cooperatives.

Responsibilities

• Support members and clients with applications and technological tools.
• Contribute to business development through service delivery and activities.
• Assist with fraud or irregularities, referring to appropriate partners.

Skills

Action oriented

Communicates effectively

Customer Focus

Tech savvy

Education

High school diploma in a related field

Job description

A financial cooperative organization in Clermont is seeking a member and client experience advisory agent to enhance the banking experience for clients. Responsibilities include customer support, promoting financial products, addressing needs, and ensuring smooth transactions. The ideal candidate will have a high school diploma, relevant experience, and must be bilingual in French. The position offers competitive compensation, flexible vacation, and a supportive work environment.