Medical Office Assistant - VGH Surgeon

Canadian Medical Office Associates; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A medical practice in Vancouver is seeking a Medical Office Assistant for a Hepatopancreatobiliary Surgery specialist at Vancouver General Hospital. The role involves managing clinical calendars, ensuring patient care logistics, and maintaining electronic records. The candidate should have MOA certification or equivalent, excellent communication skills, and experience in a surgical office. This position offers a full-time schedule with competitive compensation based on experience, plus potential annual bonuses.

Benefits

Annual performance bonus

Qualifications

• Experience in a surgical office preferred.
• Ability to maintain electronic patient records accurately.
• Flexibility to change schedules when required.

Responsibilities

• Maintain the clinical calendar & scheduling all patient appointments.
• Respond to incoming electronic faxes promptly.
• Coordinate patient referrals to other specialists.

Skills

Client-focused approach

Good communication skills

Very good organizational skills

Problem-solving skills

Ability to maintain confidentiality

Education

MOA certification or equivalent

Tools

Plexia

Microsoft Word

Excel

Google Calendar

Job description

About the job Medical Office Assistant - VGH Surgeon

Position Summary: MOA is required for a Hepatopancreatobiliary Surgery specialist with a busy practice at the Vancouver General Hospital. The successful candidate is expected to serve as the primary point of contact with all patients, referring offices, and medical professionals. This is an opportunity to build a strong Medical Office Assistant skill set. The position is expected to be challenging and very rewarding.

Type: Permanent, Full Time, Monday to Friday

Availability: As soon as practical

Ability to balance all the important tasks of running a surgical office

A client-focused approach, with good communication and interpersonal skills

Has initiative and desire to complete their work at a high level, with minimal supervision

Thorough and professional in all aspects of work

Be an outstanding problem solver (independently seek out solutions) and/or have the confidence to ask questions

Very good organizational skills

The ability to deal with members of the public and other healthcare professionals in a tactful manner

The ability to keep important and sensitive information confidential at all times

The ability to work under pressure and under the threat of looming deadlines

MOA Duties:

Ensure physician's productivity by maintaining the clinical calendar & scheduling all patient appointments

Maintaining up-to-date electronic patient records experience and skill with Plexia is an asset

Document scanning and filing into Plexia

Filing and responding to incoming electronic faxes, which include test results, referral letters, pharmacy communications, etc

Patient education & logistic support to patients for clinic visits

Timely return of phone calls with appropriate and diligent documentation

Flexibility to change schedules when required

Maintaining good working relationships with referring office medical office assistants

Coordinating patient referrals to other specialists

• Ability to thoroughly assess and submit OR bookings. Maintaining a positive professional relationship with all OR booking staff

Thorough, accurate, and up-to-date billing. Must frequently audit and follow up on outstanding billings

• Strong computer skills must be well‑versed in the EMR systems (preferably Plexia) as well as Microsoft Word, Excel, Google Calendar.

Salary: Commensurate with experience, education and tasks undertaken

Requirements: MOA certification or equivalent

Previous experience working in a surgical office is preferred

Summary of Position:

Surgical Practice, where the patients are the focus.

Full Time: 40hrs/week, Monday to Friday.

Language: English (required), any other languages are an asset.

Salary: Based on experience.

Additional Pay: Annual bonus based on performance review and billing follow‑up

Start Date: As soon as practical

Please submit a resume and cover letter highlighting how you meet the above criteria. Please note that only those candidates selected will be contacted.