Medical Communications Officer (Upcoming Opportunities)

Lake of the Woods District Hospital; Keewatin; On-site; CAD 60,000 - 80,000; Part time

Job summary

An Ontario healthcare provider is seeking Medical Communications Officers for casual positions. Candidates will be responsible for processing emergency requests and must possess strong communication skills, critical thinking abilities, and a background in first aid. The role requires flexibility in working hours, including nights and weekends, with opportunities for professional development and training. Join a team that values your skills and wellbeing in a picturesque lakeside location.

Benefits

Healthcare of Ontario Pension Plan enrolment

Wellness perks, including an on-site gym

Customizable health and dental plans

Qualifications

• Must have a valid standard first aid certificate and CPR certification.
• Knowledge of medical terminology is an asset.
• Must be willing to participate in ongoing training.

Responsibilities

• Process 9-1-1 emergency and non-emergency requests.
• Maintain control under pressure using professional judgement.
• Work rotating shifts in a 24/7 environment.

Skills

Effective verbal and written communication skills

Critical thinking and decision-making skills

Multi-tasking skills

Education

Secondary school graduation diploma or equivalent

Tools

Keyboarding skills

Computerized telecommunications and information software

Job description

Overview

Competition Number: 2025-822-004

Job Type: Casual Opportunities

This posting is not for a vacancy. This posting may be used to fill casual opportunities or other permanent vacancies, including part-time and/or full-time positions. Those considered successful candidates may also be placed on an eligibility list for future consideration.

Hours: May consist of days, evenings, and nights ranging in length from 7.5 – 11.25 hours. Subject to change as per operational requirements.

Classification: MCOF

Department: Central Ambulance Communications Centre (CACC)

Salary: $38.0524 to $45.2194 per hour. Per CUPE LOCAL 822 Collective Agreement.

Closing Date: Ongoing

Description

Currently seeking interested applicants for our casual Medical Communications Officer positions to be short-listed for the next available Entry to Practice training offered through the Ministry of Health. Qualified candidates will be interviewed for future spots in this training and subsequent Medical Communications Officer positions.

Performing the responsibilities of a Medical Communications Officer requires a dynamic individual. Incumbents must use professionalism and interpersonal communication skills, and understand spatial concepts (e.g. reading maps, calculating times, distance and movement) to excel in a fast-paced and demanding environment.

Medical Communications Officers (also known as call takers and dispatchers) must have strong coping skills and be able to solve problems and work effectively both independently and as part of a team.

Processing 9-1-1 emergency and non-emergency requests for ambulance and fire services requires the ability to work rotating shifts in a 24/7 environment.

We encourage you to apply if this opportunity sounds like a great fit and you meet most of the essential qualifications. LWDH is dedicated to ongoing professional development and continuing education opportunities to enhance skillsets and working experience.

Why Kenora?

Imagine working where the water meets the sky, with lakefront views outside your window. At our hospital, you’ll enjoy a balance of professional fulfillment and lakeside serenity. Whether you’re taking a walk by the shore during breaks, kayaking after work, or enjoying the setting, working near a lake offers a lifestyle that blends relaxation with productivity. Come join a team that values your career and well-being.

Why Work with LWDH?

In this position, there are many benefits to joining our team:

• Healthcare of Ontario Pension Plan enrolment, a defined benefit pension plan with portability, inflation protections, survivor benefits, buyback options, and early retirement
• Pay in lieu of vacation and benefits provided
• A third party partnered, self-directed and initiated benefits package through Health Care Providers (HCP) Group Insurance that includes customizable health and dental plans, life insurance, long-term disability benefits, and ADD&D based on package eligibility
• Wellness perks - on-site gym, physiotherapy, Employee Assistance Program, and staff wellness initiatives

Qualifications

• Secondary school graduation diploma or equivalent qualifications
• Valid standard first aid certificate and CPR certificate to level C issued by a training institute approved by the Director required
• Successfully complete a Restricted Radio Operator’s Certification approved by the Director
• Upon hiring:
  • Must be willing to participate in or already have a comprehensive six-week entry-to-practice core training program in land ambulance dispatching
  • Successfully complete the Ministry of Health and Long-Term Care's Ambulance Communications Officer Certification examination
  • Successfully complete a local mentorship program
• Effective verbal and written communication skills
• Demonstrated effective critical thinking and decision-making skills
• Must have strong multi-tasking skills, the ability to maintain control under pressure, using professional judgement following MOH policies and local procedures
• Knowledge of medical terminology an asset
• Knowledge of ambulance/fire service operations and other emergency service and communication center agencies an asset
• Keyboarding skills and ability to operate computerized telecommunications and information software
• Ability to work shift work including days, evenings, nights, weekends, and holidays
• Must be willing to participate in on-going training and learning developments as required for the position
• Reliable attendance record

Application and Accessibility

Please apply through the online application process via the website: https://lwdh.talentpoolbuilder.com/

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. First consideration will be given to current internal employees of LWDH.

Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application.

For more information or to request an accommodation please contact the Human Resources Department at 807-468-9861 ext. 2393