Marketing Call Centre Specialist — Customer Support

Loblaw Companies Limited; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading national retail company is seeking a Specialist for their Marketing Call Centre in Toronto. You will cooperate with store employees to address marketing and logistics inquiries. This role requires previous Call Centre experience, strong communication skills, and the ability to work flexible hours, including weekends. Join us to be part of a collaborative team responsible for enhancing customer service and operational excellence.

Benefits

Purchase discount program

Competitive pay

Online learning opportunities

Qualifications

• Previous experience in a Call Centre environment.
• Experience working in Distribution and/or Retail.
• Ability to work rotating shifts, including weekends.

Responsibilities

• Respond to calls, emails and Service Now tickets for customer service.
• Resolve issues efficiently and escalate as needed.
• Maintain knowledge of current marketing programs and Distribution Centre issues.

Skills

English (written and verbal communication)

Customer service skills

Detail-oriented

Time management skills

Initiative and judgment

Tools

SAP

Microsoft Office

Manhattan WMS

TMS

Job description

A leading national retail company is seeking a Specialist for their Marketing Call Centre in Toronto. You will cooperate with store employees to address marketing and logistics inquiries. This role requires previous Call Centre experience, strong communication skills, and the ability to work flexible hours, including weekends. Join us to be part of a collaborative team responsible for enhancing customer service and operational excellence.