Managing director - collections strategy and performance

BMO Financial Group; Toronto; On-site; CAD 170,000 - 185,000; Full time

Job summary

A leading financial institution in Canada is looking for an experienced professional to develop and optimize collection strategies across retail credit product suites. The ideal candidate should have a strong background in analytics and financial services, with 10+ years of relevant experience. This role offers the opportunity to mitigate losses while enhancing customer experiences in a dynamic environment, providing competitive compensation and a focus on personal and professional development.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Performance-based incentives

Qualifications

• 10+ years of Financial Services experience in collections.
• Strong understanding of modeling and advanced analytics.
• In-depth knowledge of collections management.

Responsibilities

• Lead the development of collection strategies for various products.
• Optimize tools to mitigate risks of losses.
• Collaborate with product strategy leads for improved outcomes.

Skills

Collection and analytical skills

Strong quantitative/analytical skills

Ability to influence others

Familiarity with U.S. and Canadian regulations

Education

Post secondary education or equivalent work experience

Job description

Application Deadline:

01/30/2026

Address:

33 Dundas Street West

Job Family Group:

Strategy & Change

Join a pioneering team shaping the future of Canadian Retail Credit Strategies.

We’re building next-generation, end-to-end credit solutions that span the entire lifecycle—from acquisition and account management to collections—anchored in a holistic Lending Decision Strategy and aligned with Canadian Personal & Business Banking (P&BB) priorities. Our approach combines cutting-edge decisioning software, advanced decision trees, and innovative credit models to deliver smarter, faster, and more customer-centric outcomes. This is your opportunity to influence credit cycles using modern modeling techniques and best-in-class decisioning applications, all within a high-performance, customer-focused environment.

If you’re passionate about leveraging data, technology, and strategy to transform lending decisions and drive meaningful impact across Canadian P&BB, this is the team for you. Develops and maintains risk decision-support strategies using analytical solutions to enable high-quality, fact-based decisions for a designated risk portfolio. Supports the development of the strategy and roadmap for data quality, data analytics, data modeling, reporting, business intelligence, and the design and development of sophisticated decision support tools.

Leads the development of collection strategies across all retail credit product suites (i.e. Unsecured Lending, Real Estate Secured Lending or Business Banking) subject to 2LOD oversight, review and effective challenge, to minimize losses across CDN P&BB clients and optimize risk-return outcomes within prescribed Board approved risk appetite. Collaborates with the retail product credit strategy leads and NA P&BB Collections to proactively manage collection activities and streamline products and processes to improve customer experience, delinquency prevention, collection effectiveness, and minimize costs. Develops best-in-class collections capabilities supporting execution and driving ongoing success of collection strategies.

• Develops, monitors, and optimizes collection strategies, tools and capabilities to mitigate risk of losses
• Designs and implements controls and pre-delinquency strategies to drive repayment while optimizing the customer experience and lifecycle journey
• Identifies customer segments by risk level to ensure appropriate resourcing and targeted pre-DQ and collections offers
• Defines business requirements for new/updated Collections models, collaborating with Modeling during development to ensure models are effective
• Develops new offers and refines existing offers, detailing offer types and permutations by customer segment
• Seeks 2nd line oversight, review and effective challenge of collections strategies and plans
• Defines a framework for proactive/sequenced collections management and next best offer presentation and develops a “placemat” strategy (i.e. updates to channel and delivery strategies including sequencing/timing) to ensure an effective collections process
• Designs and executes A/B testing (methodology, random number allocation, etc.) to identify collection scenario performance difference and inform strategies, processes and offers
• Monitors strategy results vs. expectations, making continuous "real-time" adjustments if under/over performance observed
• Predicts changes to capacity & tooling requirements based on portfolio shifts (e.g., higher volume of delinquencies); communicates changes proactively to Collections Operations to support capacity planning & tooling
• Incorporates Collections inputs elsewhere in credit ecosystem (e.g., inputs to 2nd line loss forecasting, feedback loops to future strategy, integrate learnings into Acquisitions, PM, FPF strategies) to drive effectiveness and optimize customer experience
• Provides Collections governance and controls reporting and present information and insights in risk committees/leadership forums; investigates ad-hoc performance questions providing decision support as required
• Provides analytical and process redesign support to remediation of Collections operational and performance issues (e.g., processing backlogs/errors)
• Adjusts strategies to support remediation issues and address root cause assessment, as needed
• Defines recoveries portfolio strategy incl. mix / allocation to in-house recoveries, 3rd party agencies, debt sales, and legal action options
• Optimizes debt inventory levels based on macro factors
• Creates business case, authors request, and drives process for investment decision making (e.g., TIP investment processes, volume-driven NIX allocation)
• Within the mandate of this role, promotes and supports the Bank’s risk culture including ensuring employees understand their accountabilities for risk-taking activities, promoting an environment of open communication and effective challenge, and establishing the “tone from the top” through leading by example.
• Complies with the Bank’s Risk Appetite framework and ensures risk-taking activities remain within agreed limits and comply with all regulatory requirements.
• Role models driving simplicity and productivity enhancements for optimization across groups, driving continuous improvement on key measures.
• Activates our winning culture, aligned with Purpose. Ignites engagement by aligning our culture to our strategy and fueling exceptional execution.
• Fosters an inclusive environment for all employees by eliminating barriers to inclusion.
• Develops leaders, plans for succession, and fosters a high-performance culture.
• Drives top talent acquisition and retention, developing organizational capabilities to drive competitive advantage.
• Leads and mentors a team with diverse risk and business experience, skills, and orientation.
• Leads, promotes, and reinforces the Bank’s Ambition; personally, role models One Bank leadership; drives sustainable improvements in customer loyalty and business growth; adheres and supports enterprise customer experience and brand standards.

Qualifications:

• Post secondary education or equivalent work experience
• 10+ years Financial Services experience preferably in a collections related area
• Collection and analytical skills to assess risk in strategy development
• Understanding of modelling, advanced analytics, and data analytics
• Strong quantitative/analytical skills
• Advanced knowledge of collection and processes
• Thorough knowledge of the Bank Lending Process training tools and qualification process
• In-depth knowledge of collections management, processes, and reporting techniques
• Familiarity with U.S. and Canadian regulations relating to collections
• Ability to influence others in terms of collection strategy and direction.
• Ability to network and establish industry relationships.

#FutureOfRetailLending

Please note the base salary range for this position is CDN $170,000.00 to CDN $185,000.00

Salary :

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.