Manager, Process Owner – Finance Application Services (FAS) and Cost Allocation Services (CAS)

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Manager, Process Owner – Finance Application Services. The role involves analyzing, designing, and improving finance-related processes. The successful candidate will have a university degree and 3-5 years of experience in process review. Strong collaboration skills and experience with automation are essential. This position offers a comprehensive rewards program alongside opportunities for impactful work within a dynamic team.

Benefits

Comprehensive Total Rewards Program

World-class training program

Flexible benefits

Qualifications

• 3-5 years experience with end-to-end process review and remediation planning.
• 2+ years experience in Application maintenance or End user support function.
• Strong collaboration and stakeholder management skills.

Responsibilities

• Performs analysis and execution of process reviews.
• Implements automation and technology solutions.
• Collaborates with business partners to strengthen relationships.

Skills

Application Maintenance

Process Mapping

Risk Management

Critical Thinking

Collaboration

Financial Reporting and Analysis

Audits Compliance

Education

University degree or equivalent experience (Business / Computer Science preferred)

Tools

Excel

Powerpoint

Job description

Job Description

Process Owners – Finance Shared Services (FSS) under the Operations Process Engineering group supports the Financial Operations centre that perform day to day execution of finance related processes such as reconciliations, vendor invoice payments, journal entry postings, finance application and cost allocation services. The objective of the Process Owners team is to reimagine and redesign the work done for FSS, by standardizing, simplifying and automating the processes within the broader team. Success is delivering transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction.

The Manager, Process Owner – Finance Application Services (FAS) and Cost Allocation Services (CAS) is responsible for the design, maintenance and continuous improvement of FAS and CAS processes, reducing risk and enhancing the overall efficiency and effectiveness of finance application and cost allocation processes. This individual will also optimize and transform operational processes through strategic initiatives with a risk mitigation mindset and will deliver strategic insights to business partners.

What will you do?

• Performs full analysis and execution of process reviews (detailed data‑based analysis, root cause identification, process mapping, controls identification, gap analysis, recommendations, implementation, documentation) to eliminate unnecessary steps and improve overall performance of finance application and cost allocation related processes.
• Identifies opportunities for efficiencies, including optimization and transformation through more effective use of enablers/levers around AI and automation.
• Implements automation and technology solutions (e.g. VBA) and/or work with IT partners to streamline processes and eliminate non‑value added activities.
• Anticipates operational risks and issues and tracks to resolution.
• Designs and documents internal controls to mitigate risks identified through process reviews.
• Promotes innovative or improved methods to achieve targets.
• Collaborates with business partners, colleagues and stakeholders to strengthen relationships, and implement business solutions and best practices.
• Continuously seeks opportunities for improvement and innovation.
• Prioritizes improvement opportunities for greatest impact, based on continuous oversight of quality, escalations and stakeholder feedback.
• Raises, tracks and works to the resolution of issues/conflicts; escalates to others as appropriate.
• Assesses ambiguous situations and provides clarity to stakeholders as required.

Must have

• University degree or equivalent experience (Business / Computer Science preferred)
• 3‑5 years experience with E2E process review, process mapping, documentation, and remediation planning
• 2+ years experience in Application maintenance or End user support function
• Project management and planning skills
• Strong oral and written communication skills
• Strong collaboration and stakeholder management skills
• Confidence in decision making and strategic planning
• Sense of urgency with ability to handle multiple demands
• Strong Excel skills and Powerpoint skills
• Critical thinking
• Solid knowledge of implementing Controls and Risk assessment frameworks
• Change management minded
• Strong understanding of EPM (Enterprise Performance Management) applications, Business Rule Management and Application End User Support Function

Nice to Have

• Experience with Large data
• SOX Controls knowledge to meet process requirements
• Financial reporting cycle experience
• Operational /process background with exposure to LSS (Lean Six Sigma) or process re‑engineering preferred
• Interest in AI solutions applied to process optimization

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training program in financial services
• Opportunities to do challenging work

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Job Skills

Application Maintenance, Application Services, Audits Compliance, Business Rules, Collaboration, Critical Thinking, Detail‑Oriented, Documentations, Financial Reporting and Analysis, Industry Knowledge, Internal Controls, Knowledge Organization, Leadership, Process Efficiencies, Process Improvements, Process Mapping, Risk Management, User Acceptance Testing (UAT)

Additional Job Details

• Address: 180 WELLINGTON ST W:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: TECHNOLOGY AND OPERATIONS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-11-04
• Application Deadline: 2026-01-02

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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