Manager LMTs & Back End

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major financial institution in Toronto seeks a skilled professional to lead the development of collection strategies within Global Risk Management. The ideal candidate will have minimum five years of experience and proficiency in data analysis tools like SAS and SQL. Responsibilities include enhancing operational efficiency and supporting enterprise initiatives. Candidates should hold a relevant STEM degree or a Master's related to business or analytics, and possess strong communication and project management skills. A rewarding career path and inclusive work environment await.

Benefits

Professional development opportunities

Inclusive work environment

Qualifications

• Minimum five years experience in improving customer experience and automating processes.
• Proficiency in SAS, SQL, Python for data analysis.
• Project management and leadership skills required.
• Excellent communication and analytical problem-solving skills.
• Knowledge of credit scoring and risk assessment.

Responsibilities

• Lead development and optimization of collection strategies.
• Drive collections risk, operational effectiveness, and innovation.
• Support enterprise and business line initiatives.

Skills

Data analysis

Programming (SAS, SQL, Python)

Project management

Communication skills

Credit risk knowledge

Education

University degree in relevant STEM discipline

Master's degree in business or related field

Tools

Power BI

Job description

Overview

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Requisition ID: 248718

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Working within Global Risk Management (GRM), you will deliver data driven analyses that generate actionable insights to help reduce the Bank’s loan losses, enhance recoveries, and improve overall profitability.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Responsibilities

1. Lead the Development and Optimization of Collection Strategies
   Drive the design, implementation, monitoring, and continuous enhancement of collection strategies from a credit risk perspective, leveraging advanced risk technologies and aligning with global collections policies and operational standards.
   Deliver analytics projects that generate actionable insights to strengthen collection performance, improve recoveries, and deepen understanding of customer behavior.
   Assess and quantify credit risks associated with policy changes or new strategy designs, ensuring effective management reporting across all components of Collections (People, Data, Process, Technology, Strategy, Quality Control, Vendor Management).
   Develop robust reporting and analytics frameworks to effectively monitor credit risks, track portfolio performance, and provide clear insights into emerging trends and early warning indicators.
   Present recovery performance and portfolio trends to bank executives, including at senior management steering committees.
2. Drive Collections Risk, Operational Effectiveness, and Innovation
   Lead initiatives to enhance Collections’ risk management rigor and operational efficiency, identifying opportunities that support the Bank’s objectives around productivity, service excellence, and cost reduction.
   Promote process reengineering efforts that reduce losses, increase dollars collected, improve productivity, and lower operational costs.
   Champion continuous improvement and strengthen strategy effectiveness through structured test‑and‑control methodologies that support evidence‑based decision-making and improved profitability.
   Challenge the status quo by fostering innovation, testing new ideas, and advocating for solutions that advance collections strategy, efficiency, and customer experience.
3. Support Enterprise and Business Line Initiatives
   Represent the Risk perspective across cross-functional initiatives, collaborating with stakeholders in operations, product, collections, technology, and governance to communicate risk measures clearly and ensure appropriate identification, assessment, and mitigation of credit risks associated with new and existing collection strategies.
   Support GRM’s effective challenge function through strong financial and quantitative analysis, comprehensive risk assessment, and detailed review of Credit Risk Proposals and special programs.
   Prepare and evaluate credit risk proposals, providing senior management with recommendations related to policy changes, regulatory considerations, major business initiatives, and portfolio-level decisions—including new pilots, renewals, and extensions.
   Support investigations, remediation planning, and responses related to OSFI and Internal Audit findings, ensuring timely and effective resolution.

Qualifications

• A minimum of five years with an organization focused on improving customer experience and automating processes, with a proven track record using analytical tools to conduct data analysis and generate business insights
• Proficiency in programming and/or database programs (SAS, SQL, Python) and other analytical tools (Power BI)
• Project management and leadership skills to prioritize management and implement a variety of competing initiatives, on a concurrent or staggered basis
• Excellent communication and written skills complemented with analytical & problem-solving skills consistent with the ability to identify key issues from a broad range of alternatives as well as recommend optimal solutions for various situations
• Knowledge of credit scoring and risk assessment as well as portfolio management and behavior scoring to maximize the effectiveness of existing technology in providing competitive and effective policies that respond to the credit needs of our customers
• Prior experience in credit risk or collection strategies is preferred
• Must have a University degree in relevant STEM discipline (Science, Technology, Engineering and Mathematics) or a Master degree in business, statistics, economics, mathematics, management sciences or analytics

What’s in it for you?

• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your growth and enhance your skills.
• An inclusive working environment that encourages creativity, curiosity, and celebrates success!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.