Manager Learning & Talent Development

Calgary Drop-In Centre (the DI); Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community support organization in Calgary seeks a Manager for Learning & Talent Development to enhance employee skills and drive innovative training programs. The ideal candidate will possess over 5 years of experience in facilitation and instructional design. They should demonstrate excellent communication skills and an understanding of adult learning principles. This full-time position offers a living wage, comprehensive benefits, and the chance to make a significant impact in the lives of vulnerable community members.

Benefits

Living wage compensation

Comprehensive health and dental benefits

Employer-matching RRSP program

Paid vacation, sick, and wellness days

Qualifications

• 5+ years of experience in learner-centric solutions.
• Strong understanding of adult learning principles.
• Advanced proficiency with MS Office and e-learning tools.

Responsibilities

• Drive innovative learning and talent development strategies.
• Lead training sessions and onboarding experiences.
• Collaborate on DE&I strategy for an inclusive future.

Skills

Facilitation

Instructional design

Communication

Project management

Education

Bachelor’s degree in Education, Human Resources, or related field

Tools

MS Office Suite

LMS platforms

Articulate Storyline

Job description

Job Description

Posted Thursday, December 4, 2025 at 9:00 AM

About Us

At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work with community to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.

We are more than an emergency shelter.

Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.

All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open.

Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives.

Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members.

We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential.

When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: Manager, Learning & Talent Development
Reports To: Director, People & Culture
Employment Type: Full-time Permanent
Schedule: 5 days on/2 days off, Monday to Friday

About the Department

The Learning & Development team fosters a culture of learning by championing training programs that enhance employee skills, leadership capabilities and organizational effectiveness by delivering innovative solutions to meet diverse needs from frontline training to leadership development.

What You’ll Do

Every role at the DI makes a difference. In this position, you will:

• Drive program success through the creation and implementation of an innovative learning and talent development strategy in collaboration with the Director of People & Culture.
• Fuel excellence through the continuous evolution of the learning journey, from progressive curriculum design to engaging content creation and impactful delivery.
• Energize learning by leading compelling training sessions, from essential core programs to engaging new-hire onboarding experiences.
• Inspire and empower team and subject matter experts to deliver exceptional learning programs by providing clarity, confidence, and expertise.
• Enhance LMS to create a seamless learning ecosystem, integrating content, course setup, and user support for superior outcomes.
• Collaborate with the Director of People & Culture to drive forward a DE&I strategy that shapes an inclusive future.
• Propel learning & development projects forward with precision ensuring strategic alignment, on-time delivery, and ensuring effective delivery.

As a leader, you’ll cultivate a thriving learning culture by delivering programs that spark curiosity, and build confidence, providing experiences that inspire.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

Must-Have’s

• Five (5)+ years\' experience in facilitating, designing, developing, and executing learner-centric solutions that meet the needs of learners as well as organizational objectives.
• Strong understanding of adult learning principles and instructional design methods (ADDIE, Kirkpatrick, etc.)
• Advanced proficiency with MS Office Suite, LMS platforms and e-learning tools (Articulate Storyline, Rise, or equivalent).
• Strong facilitation experience and presentation skills demonstrated by an ability to deliver subject matter to a diverse audience.
• Ability to provide a satisfactory vulnerable sector clearance check.
• Excellent communication skills (interpersonal, written and verbal with a focus on plain language).
• Demonstrated ability to work independently and manage multiple projects.

Nice to Have’s

• Bachelor’s degree in a field such as Education, Human Resources, Instructional Design, Business, or related field is preferred.
• A CTDP, CPHR designation or a change management certificate
• Experience leading a team
• Experience with First Aid, NVCI, Trauma Informed Care, Naloxone or other safety/wellness curricula.

Working at the DI

Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure.

We know this work can be intense and we also know it’s deeply impactful. That’s why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you.

We believe in taking care of our people so they can take care of others. Our total rewards package includes:

• Living wage compensation — the DI is proud to be an Alberta Living Wage Employer
• Comprehensive health and dental benefits
• Employer-matching RRSP program
• Paid vacation, sick, and wellness days
• Employee & Family Assistance Program (Homewood EFAP)
• Life and AD&D insurance
• Ongoing training and professional development opportunities

Benefits typically begin on the first of the month following your start date, and our P&C team will ensure you have clear information and support from day one.

Why You’ll Love Working Here

Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You’ll have the chance to:

• Make a tangible difference in people’s lives every single day
• Work with a team that values respect, compassion, and authenticity
• Collaborate with dedicated professionals and community partners
• Be part of an organization that encourages growth, wellbeing, and innovation

You’ll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you’ll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI.

Inclusion & Accessibility

At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve.

If you require accommodation during the hiring process, please contact [e-mail] and we’ll be happy to support you.

Ready to Apply?

If this opportunity sounds like the right fit, we’d love to meet you.

Please apply with your resume and cover letter at here.

If you have questions or would like to learn more about working at the DI, please visit our website here.

Working Conditions

The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma. These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful.

This role may involve high-stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well-being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well-being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization.

While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It’s about making a difference – one person at a time.

Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.

Why the DI?

The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.

Our Culture

Our values form the cornerstone of our culture:

• RESPECT : Our actions honour the rights, differences, and dignity of others
• COMMUNITY : Through collaborative partnerships, we work together as a team, building inclusive communities
• KINDNESS : We accept each person’s uniqueness with compassion and empathy
• WELLNESS : We promote, provide and support holistic wellbeing
• ACCOUNTABILITY : We operate with transparency and integrity in both our relationships and our commitments.

What we Offer

Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.

• Sick days
• Wellness days
• Extended Health & Dental coverage
• Employer Matching RRSP Program
• Homewood EFAP
• Life Insurance and Accidental Death & Dismemberment (AD&D)

Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.
Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, People & Culture will discuss your eligibility for benefits with you.

Vulnerable Sector Check

A satisfactory vulnerable sector clearance is require prior to resumption at the DI.

Alberta Living Wage Employer

The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visithttps://livingwagealberta.ca/living-wage/ to learn more about the living wage.

The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [e-mail].