Manager in Training - Non Profit - Purpose Driven Retail

JRoss Recruiters; Southwestern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A community-focused organization in Southwestern Ontario is seeking a retail supervisor to support daily operations and team development. The ideal candidate will have experience in retail, strong leadership skills, and a commitment to customer service. This role offers a competitive salary and benefits, with opportunities for growth in a collaborative team environment.

Benefits

Competitive salary

Benefits package

Leadership development opportunities

Qualifications

• Experience as a team lead or supervisor in retail, warehouse, logistics, or donation-based environments.
• Strong ability to motivate team members.
• Knowledge of scheduling, budgeting, and HR procedures is an asset.

Responsibilities

• Support operations of retail and donation centre including sales floor and donation intake.
• Manage all retail operations in line with organizational goals.
• Train and supervise team members in a supportive environment.

Skills

Leadership

Customer Service

Organizational Skills

Basic HR Procedures

Proficiency in MS Office

Tools

POS Systems

Job description

Responsibilities

• Support day-to-day operations of the retail and donation centre, including sales floor, donation intake, and backroom functions
• Ensure donor and customer satisfaction by delivering consistent, high-quality service
• Assist with mission-based placements, including assessments, coaching, and training in collaboration with community partners
• Manage all retail operations in line with organizational systems, goals, and procedures
• Prepare and manage store budgets, monitor wage-to-sales ratios, and maintain profitability targets
• Train, supervise, and develop team members in a supportive, inclusive environment
• Schedule staff efficiently and submit timely time and attendance reports
• Maintain compliance with all health, safety, and security policies and practices
• Ensure operational metrics are completed and recorded accurately (e.g., donor counts, product movement, rotation counts)
• Oversee daily financial routines, including register readings, deposits, cash reports, and expense logs
• Monitor industry trends and local competitors to support effective pricing and merchandising
• Champion workplace health and safety, complying with all applicable legislation and internal policies
• Perform other duties and special projects as required

Requirements

• Experience as a team lead or supervisor, ideally in retail, warehouse, logistics, or donation-based environments
• Strong ability to lead, coach, and motivate others
• Commitment to customer service and community impact
• Organized and able to balance multiple priorities in a dynamic environment
• Knowledge of scheduling, budgeting, and basic HR procedures is an asset
• Comfortable with POS systems, MS Office, and basic reporting tools
• Valid driver’s license and willingness to travel locally as required

Corporate Culture

• Be part of a purpose-led organization that creates real change in people's lives
• Access structured leadership development and long-term growth opportunities
• Enjoy a competitive salary and benefits package
• Work in a collaborative and values-based team environment
• Make a tangible impact in the community every day
• This organization is committed to having a safe, inclusive workplace with teams that reflect the diverse communities they serve. They believe in giving everyone a chance to shine and grow—and expect all staff to contribute to these values.

Application Information

Resume: please attach resume in MS-Word format. More information

• Files must be less than 5 MB.
• Allowed file types: doc docx.

Cover Letter: please attach cover letter in MS-Word format. More information

• Files must be less than 5 MB.
• Allowed file types: doc docx.

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