Manager, HR Service Delivery and Projects

Hydroone; Toronto; Hybrid; CAD 108,000 - 140,000; Full time

Job summary

A leading electricity provider in Ontario seeks a Manager, HR Service Delivery & Projects to enhance HR operations and employee experience. This role is pivotal in transforming HR processes through data-driven insights and collaboration with various teams. Candidates must have over 10 years of HR or project management experience and strong communication skills. The job is hybrid located in Toronto, offering competitive compensation between $108,035 and $139,810 per year.

Benefits

Competitive salary

Hybrid work model

Inclusive culture

Professional development opportunities

Qualifications

• 10-12+ years of progressive experience in HR, IT, project management, or data analytics.
• Proven ability to navigate HR systems and operational frameworks.
• Exceptional written and verbal communication skills.

Responsibilities

• Lead operational processes and enhance HR service delivery.
• Oversee HR analytics and reporting frameworks.
• Collaborate with stakeholders to improve workflows and customer experience.

Skills

HR operations

data analytics

change management

communication

relationship building

problem-solving

Education

Four-year university degree in business administration or HR

Tools

SAP

SuccessFactors

WorkForce Software

ServiceNow

Microsoft Excel

Job description

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Manager, HR Service Delivery & Projects

Date: Feb 5, 2026

Location: Toronto, ON, CA

Hiring salary range: $108,035 - $139,810 / year

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

We are seeking an innovative, strategic, and relationship-driven Manager, HR Service Delivery & Projectsto join our People Operations team. This role plays a pivotal part in shaping the future of our HR service delivery model by bringing structure, insight, and continuous improvement to how we monitor, maintain, and elevate the employee experience

This role is based out of Toronto Hydro One office (Hybrid).

What will your typical day look like?

As a Manager, Special Projects, you will work collaboratively across HR Centres of Excellence, business HR, and other operational teams to design and deliver impactful outcomes. On any given day, you may:

• Lead the operationalization of the Monitor & Maintain function, shaping processes, controls, and reporting frameworks that strengthen People Operations.
• Oversee functional reporting and HR analytics, distilling insights, identifying trends, and translating data into actionable recommendations.
• Partner closely with the Director, People Operations to proactively address issues, provide solutions, and contribute to annual and multi‑year operational planning, including HR technology roadmap and budgets.
• Evaluate end‑to‑end HR processes to improve efficiency, scalability, and customer experience—clarifying workflows, aligning teams, and designing better ways of working.
• Champion knowledge management by developing and sustaining a modern KM strategy that ensures HR content is accurate, accessible, and enabling for our customers.
• Support and lead internal and external audit activities, ensuring compliance with controls, policies, and governance requirements.
• Provide oversight and guidance to HR Business Analysts and Continuous Improvement Specialists, driving a culture of problem‑solving, innovation, and results.
• Engage stakeholders at all levels through clear, compelling communication, including documents, briefing notes, presentations, and updates to senior leadership.
• Foster a high‑performing team environment through coaching, development, and meaningful goal‑setting.

About the Team

The People Operations team enables HR to deliver exceptional service, maintain operational excellence, and continuously evolve how we support the workforce of today and tomorrow. Our Monitor & Maintain function is central to that vision—ensuring our processes are efficient, our data is reliable, our controls are strong, and our HR services are consistent and customer‑centric.

We help HR teams optimize workflows, leverage insights, enhance compliance, and drive meaningful transformation so that People Operations can focus on what matters most: delivering value to the business and to our people.

Selection Criteria

• You are someone who thrives at the intersections of HR, operations, agile, analytics, and strategy. You bring curiosity, leadership, and a problem‑solving mindset to everything you do.
• 10-12 + years of progressive knowledge and experience in HR, IT, project management, data analytics, or related fields.
• Proven ability to navigate HR systems, business processes, controls, and operational frameworks (SuccessFactors Employee Central, SAP Employee Central Component, WorkForce Software and ServiceNow experience an asset).
• Strong ability to build relationships across diverse stakeholder groups through trust, communication, and collaboration.
• Exceptional written and verbal communication skills, with demonstrated experience preparing briefing notes, leadership presentations, and governance materials.
• Comfortable leading through change, ambiguity, and evolving priorities with a proactive and positive approach.
• Strong business acumen with the ability to translate analytics and operational metrics into meaningful insights.
• Experience managing audits, compliance, internal controls, and enterprise‑level reporting.
• Demonstrated leadership experience, including coaching and developing team members.
• Advanced proficiency with Microsoft Office tools, particularly Excel.
• Agile and Scrum Master knowledge and experience considered an asset, with the ability to apply agile principles to drive clarity, alignment, and continuous improvement across HR operations.
• This knowledge is considered to be normally acquired either through the successful completion of a four-year university education in business administration, HR or related discipline.
• Thrives in an environment of rapid and continuous change.
• Strong business acumen.
• Personal competencies include organizational commitment, team leadership, teamwork, innovation, and achievement motivation.
• Requires experience to be familiar with various management systems (SAP), controls, policies, procedures, data and business processes and agreements governing department's activities.
• A period of over 10 years and up to and including 12 years is considered necessary to gain this experience.

Demonstrates:

• Principled, ethical leadership and sound judgment
• Analytical problem‑solving and attention to detail
• Client‑service orientation and a desire to improve the employee experience
• Initiative, curiosity, and a proactive mindset
• Passion for continuous improvement and operational excellence

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: February 24, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here . #LIHYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

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