Manager, Communications Surveillance (Bilingual)

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Communications Surveillance Manager to oversee compliance with regulations and mitigate risks. This role requires bilingualism in English and French and a minimum of 5 years of experience in the financial industry, specifically in Capital Markets or Wealth Management. The successful candidate will conduct reviews of electronic communications, assess compliance effectiveness, and manage issues that arise during surveillance activities. Competitive salary and benefits offered.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Opportunities for personal development

Qualifications

• 5+ years of relevant experience in the financial industry.
• Prior experience in compliance and/or surveillance roles.
• Detailed understanding of compliance issues facing Broker-Dealers.

Responsibilities

• Conduct routine review of electronic and audio communications.
• Manage escalation and resolution of compliance concerns.
• Conduct special projects assigned by management.

Skills

Bilingualism (English and French)

Understanding of Capital Markets Sales & Trading

Compliance knowledge

Education

University degree

Tools

Financial analysis tools

Job description

Job Description

What is your opportunity?

The Canada Communications Surveillance Group is responsible for conducting surveillance of audio and electronic communications pursuant to regulations focusing on Market Abuse and Market Manipulation, Information Barrier, Suitability and Sales Practices and Conflict of Interest.

As Communications Surveillance Manager, you will provide surveillance coverage to relevant business units in line (Eg. Capital Markets, Wealth Management) with industry best practices, provide top-tier support to the business lines serviced and mitigate risk for RBC by detecting and escalating compliance issues. You will cross train amongst the team for redundant coverage and seek efficiencies and both strategic and tactical improvements to the communications surveillance program.

What will you do?

• Conduct routine review of electronic and audio communications (with a focus on communications conducted in French) to ensure compliance with company policies and application regulations (i.e. CIRO, OSC)
• Ongoing assessment of communications surveillance efficiency and reporting to management
• Direct targeted reviews in response to inquiries from Compliance, Legal, or Human Resources personnel; interpret and investigate substantive findings for context and potential impact
• Manage the escalation and resolution of items that may present concerns
• Conduct special projects as assigned by management including the escalation and resolution of potential gaps and identified issues
• Maintain surveillance monitoring groups and provide metrics for reporting to management
• Conduct periodic trends and patterning review to identify potential compliance concern

What do you need to succeed?

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• 5+ years of relevant experience in financial industry with strong understanding of Capital Markets Sales & Trading and/or Investment Banking business and/or Wealth Management
• Prior experience in a compliance and/or surveillance role or prior experience at securities regulator
• Detailed understanding of compliance issues facing Broker-Dealers (Market Abuse and Market Manipulation, Information Barrier, Suitability and Sales Practices and Conflict of Interest)
• Knowledge of Capital Markets and/ or Wealth Management products and services
• University degree

Nice-to-have

• CSC, CPH and/or Trader Training Course

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in an agile, collaborative, progressive, and high-performing team
• The opportunity to interface with senior level executives from many different parts of the organization

Job Skills

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: CHIEF LEGAL & ADMIN OFFICE GRP

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-10

Application Deadline: 2026-01-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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