Manager, 2SLGBTQ+, Child, Youth & Family, Integrated Care and Experience

Durham Community Health Centre; Oshawa; On-site; CAD 100,000 - 125,000; Full time

Job summary

A community health organization in Oshawa is seeking a Manager for Integrated Care & Experience to lead programs for 2SLGBTQI+ individuals and families. This permanent full-time role requires strong leadership and communication skills, a focus on equitable care, and experience in managing interprofessional teams. Responsibilities include program integration, quality improvement, and community engagement.

Qualifications

• Minimum 5 years in community-based health or social service organizations, including supervisory roles.
• Experience in integrated care delivery, primary care, mental health, or wellness programs.
• Familiarity with Ontario's health system priorities and transformation initiatives.

Responsibilities

• Support implementation of strategic and operational plans aligned with organizational priorities.
• Supervise staff and promote a culture of collaboration and innovation.
• Develop and maintain relationships with community members and local service providers.

Skills

Leadership skills

Communication skills

Knowledge of population health

Team management

Quality improvement tools

Health equity knowledge

Education

Undergraduate degree in health care, social services, or public health

Master's degree (asset)

Job description

Organization

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being. DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.

Our care model is built around interprofessional teamwork and equity-based approaches, ensuring every client receives coordinated, person-centered care across clinical, wellness, and education services.

Position Overview

The Manager, Integrated Care & Experience - 2SLGBTQI+ and Child, Youth & Family Programs plays a key leadership role in advancing DCHC's commitment to equitable, culturally responsive care for priority populations. This position directly supports the delivery of high-impact, interdisciplinary programs that improve health outcomes and promote wellness for 2SLGBTQI+ community members and for children, youth, and families across Durham Region.

While the 2SLGBTQI+ and Child, Youth & Family Programs are two core areas within this portfolio, the Manager also provides oversight of additional programs that will be defined as the role evolves, reflecting the dynamic and responsive nature of DCHC's integrated care approach.

Reporting to the Vice President, Integrated Care & Experience (ICE), the Manager works closely with peers across the organization to support program integration, optimize team-based care, and drive performance outcomes that reflect DCHC's strategic goals.

This role provides leadership to interprofessional teams and ensures that services are delivered in a way that is accessible, client-centred, trauma-informed, and affirming of diverse identities. The Manager also contributes to cross-organizational initiatives and operational excellence across the Integrated Care & Experience portfolio.

Employment Status: Permanent, Full Time

Position Status: Non-Bargaining Unit

Hours of Work: 35 Hours/week (with flexibility to cover some evenings and weekends to accommodate program support)

Position Reports to: Vice President, Integrated Care and Experience (ICE)

Primary work location: Oshawa & Pickering (rotation across all DCHC sites is expected)

Key Responsibilities

Leadership and Management

• Support the implementation of strategic and operational plans aligned with DCHC's Theory of Change and strategic priorities
• Supervise interprofessional staff and promote a culture of collaboration, accountability, inclusion, and innovation
• Participate in budget planning and monitor program performance against financial and operational targets
• Champion quality improvement and change management initiatives across assigned programs
• Support recruitment, onboarding, performance reviews, and staff development in partnership with HR and VP, ICE

Integrated Programs & Services

• Ensure the seamless integration of clinical, wellness, and health education services within assigned teams
• Foster internal referrals and collaboration across teams to support coordinated, client-centered care
• Monitor program performance and prepare reports on key performance indicators, identifying opportunities for improvement
• Promote interprofessional collaboration and best practices in care delivery, including virtual and in-person services
• Ensure compliance with DCHC standards, funder requirements, and relevant legislative and regulatory frameworks

Partnerships and Community Engagement

• Develop and maintain positive relationships with community members, local service providers, and system partners
• Participate in community-based planning tables, sector initiatives, and cross-organizational collaborations as needed
• Support engagement activities that centre community voice in program planning and service design

Qualifications And Experience

• Undergraduate degree in health care, social services, public health, or a related field (Master's degree an asset)
• Minimum 5 years in community-based health or social service organizations, including supervisory or management roles
• Demonstrated experience in integrated care delivery, primary care, mental health, or wellness programs
• Strong knowledge of population health, health equity, and social determinants of health frameworks
• Experience working with 2SLGBTQ+ program and service delivery
• Proven experience managing interprofessional teams and working in matrixed, cross-functional environments
• Excellent communication, leadership, and organizational skills
• Experience with quality improvement tools and performance frameworks (e.g. Quadruple Aim)
• Familiarity with Ontario's health system priorities and transformation initiatives

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Application Process

• While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration
• All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly
• All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening)
• Please be advised that AI Technology is used during the screening process of applications. All final hiring decisions are made by our recruitment team

Durham Community Health Centre is committed to complying with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodations, please contact Human Resources at 905-723-0036, or by email to [e-mail].