Luxury Retail Keyholder — Lead & Elevate Client Experience

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A luxury fashion house is seeking a Keyholder to join their team in Vancouver. In this role, you will support the store leadership and ensure exceptional customer experiences. You'll provide memorable service, assist with store operations, and motivate your team to achieve sales goals. Ideal candidates have retail or customer service experience, a passion for fashion, and strong communication skills. The position offers competitive hourly pay and benefits including a 50% shopping discount, paid time off, and wellness resources.

Benefits

50% shopping discount

Paid time off

Paid parental leave

Employee Assistance Program

Cell phone contribution

Qualifications

• 1+ year of experience in retail or customer service, supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.

Responsibilities

• Support store leadership for smooth operations and exceptional customer experiences.
• Assist with cash handling and KPI tracking.
• Build and maintain client relationships while achieving sales targets.

Skills

Customer service

Communication skills

Fashion knowledge

Team leadership

Job description

A luxury fashion house is seeking a Keyholder to join their team in Vancouver. In this role, you will support the store leadership and ensure exceptional customer experiences. You'll provide memorable service, assist with store operations, and motivate your team to achieve sales goals. Ideal candidates have retail or customer service experience, a passion for fashion, and strong communication skills. The position offers competitive hourly pay and benefits including a 50% shopping discount, paid time off, and wellness resources.