Luxury Rail Guest Concierge

Rocky Mountaineer; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury rail company in Canada is seeking a Guest Experience Concierge to provide world-class service to guests. The role includes assisting with travel needs, solving guest inquiries, and maintaining station cleanliness. Candidates should have a valid AB or BC driver's license, experience in tourism or hospitality, and excellent problem-solving skills. This safety-sensitive position requires a commitment to guest service in a dynamic environment. The hourly wage is $25.05, with various perks and benefits offered.

Benefits

Health Care Spending Account

Discounted rail tickets

Complimentary rail passes

Seasonal wage increases

Work shoes reimbursement

Growth opportunities

Inclusive team environment

Qualifications

• Experience in tourism, hospitality, and/or customer service required.
• Experience using CRM systems (particularly Salesforce) is an asset.

Responsibilities

• Assist guests with travel needs during their journey.
• Problem solver for guest inquiries with care and efficiency.
• Maintain high standards of cleanliness at stations and guest centers.

Skills

Customer service

Problem solving

Attention to detail

Public speaking

Microsoft Office

Education

Valid AB or BC Driver’s License

Second language

Tools

CRM systems (Salesforce)

Job description

A luxury rail company in Canada is seeking a Guest Experience Concierge to provide world-class service to guests. The role includes assisting with travel needs, solving guest inquiries, and maintaining station cleanliness. Candidates should have a valid AB or BC driver's license, experience in tourism or hospitality, and excellent problem-solving skills. This safety-sensitive position requires a commitment to guest service in a dynamic environment. The hourly wage is $25.05, with various perks and benefits offered.